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Account Manager


Richmond, Virginia 23234
Job Type:
Job Status:
Full Time
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Job Details


MedCost excels at helping our clients lower their health plan costs so they can provide more affordable benefits. This success is driven by enthusiastic, customer-focused employees — people who seek innovative solutions and are passionate about delivering exceptional results. That’s why we are committed to investing in our workforce and fostering a thriving professional culture. When you join us, you’ll enjoy a positive work environment built on appreciation and flexibility, opportunities to grow personally and professionally, and competitive pay and benefits. We invite you to advance your career with MedCost and contribute to the growth and success of our company.

General Summary:

The Account Manager is responsible for managing and retaining existing business and developing a distribution network of brokers and consultants. This role will interact primarily with Human Resource Executives as well as Brokers and Consultants on high-level issues affecting their clients. Developing long-term effective relationships with customers and following through with commitments are essential functions. This role will also provide support for the sales and marketing team.



Principal Duties and Responsibilities:

  • Responsible for account management of key customers to include service issues, relationship management, client meetings, and promotion of programs and their value
  • Retention of existing business and upselling of other products

  • Coordinate the implementation of new business

  • Develop and maintain productive relationships with broker and consultant networks

  • Develop marketing and sales strategies to enhance sales and marketing processes within assigned territory

  • Recommendations to improve performance of client health plans
  • Ensures client deliverables are accurate, timely, and meet or exceed client expectations
  • Track all client inquiries through to complete resolution, ensuring ownership, timeliness and proper escalation
  • Assist in maintaining and developing processes to improve efficiency and effectiveness of sales and marketing strategies

  • Works with account management team to develop materials for client presentations and participate in the proposal development process as needed
  • Attends meetings, health fairs, special events, etc. as needed
  • Maintaining a solid understanding of current market dynamics and healthcare trends



  • Excellent interpersonal and customer service skills both written and verbal.
  • Ability to communicate effectively with internal departments and external clients.
  • Issue resolution and relationship building skills.
  • Ability to assess situations, anticipate needs and create customer-specific solutions.
  • Self-motivated and highly professional demeanor.
  • Strong team player, ethics and willingness to help others.
  • Healthcare experience preferred withknowledge of claims, eligibility, check processing and flexible spending.


  • Medical/Dental terminology knowledge.
  • Experience in business development/lead generation/sales support role preferred


Credentials and Experience:

  • Bachelor’s degree preferred
  • 5 + years in account management role or Human Resources Management
  • State issued Life, Accident and Health License or willingness/ability to obtain

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