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Assistant General Manager - Employee Services

King County Metro Transit

Seattle, Washington 98104
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Job Details


Invites Applications for the Position of:

Assistant General Manager - Employee Services

Apply online at

King County is committed to equity and diversity in the workplace. In addition, the county is committed to recruiting and maintaining a quality workforce that shares our guiding principles: collaborative, service-oriented, results-focused, accountable, innovative, professional and fair and just.

DATE/TIME: 09/08/17 12:00 AM (GMT -8:00)

CLOSING DATE/TIME: 09/22/17 11:59 PM (GMT -8:00)

SALARY:    $129,206.99 - $163,777.33 Annually

LOCATION: King Street Center - 201 S Jackson St, Seattle

JOB TYPE: Career Service, Full Time, 40 hrs/week

DIVISION: Department of Transportation - Transit Division

JOB NUMBER: 2017RC07337


The Assistant General Manager – Employee Services will serve as a member of the Transit General Manager's strategic leadership team, providing high-level coordination and facilitation of human resources, organizational development, labor and employee relations, employee development, and continuous improvement services. He/she will oversee the integration of these various employee-related services to help Metro achieve its strategic goals, including that of making Metro Transit a great place to work and an employer of choice in the region.  Ultimately, this position will play a key role in ensuring we can deliver the best transit service possible to our region. 

King County Metro Transit
Metro has pioneered or refined dozens of ideas that have subsequently been adopted by transit agencies nationwide, and for this and other reasons is recognized as a transit industry leader. We are one of the ten largest transit systems in the country, providing over 120 million trips a year on transit and while maintaining a fleet of over 1,400 buses, including diesel hybrids, electric trolley buses, and one of the largest fleets of articulated buses in the country. We also operate the largest public van pool fleet in the nation as well as operating Sound Transit Regional Express buses, Link light rail, and the Seattle Streetcar.
We are a leader in technology and eco-conscious practices, and continuously develop new and innovative ways to improve the overall transit experience for our customers and the public, through Lean Management and other continuous improvement principles.

Metro Transit is a division of King County's Department of Transportation, which reports to the King County Executive and the Metropolitan King County Council.

Great Location
King Street Center is located in Seattle's historic Pioneer Square district, in easy walking distance to the pier on Elliott Bay, close to popular urban residential neighborhoods like Queen Anne, South Lake Union and Capitol Hill, and near bus lines, Link Light Rail and the Sounder (commuter train) Station. King Street Center has a gym with lockers and showers, and a bike room for those who commute by bike.

Competitive Benefits
King County provides our employees with a free transportation pass (good on most transit systems throughout the Puget Sound region).  We offer a benefits package that includes competitive medical, dental and vision benefits for the whole family and domestic partner, competitive vacation, sick, holiday and executive leave plans, and participation in the State's Public Employees Retirement Plan (PERS), as well as the option of participating in the County's deferred compensation plan (a 457 plan). 
Who May Apply
This position is open to the general public and all King County employees.

Work Schedule 
This position is exempt from the provisions of the Fair Labor Standards Act, and is therefore not eligible for overtime pay. The position's base work schedule is Monday through Friday, 8:00 am – 5:00 pm; work outside of the normal work day will be required.

Forms and Materials Required
An online employment application, completed at, with employment history going back at least ten years if you have ten years of employment, a resume, and a cover letter summarizing why you are interested in this position and why you believe you will be a strong fit for the position are required. Please see application instructions at the end of this posting for more details.

If you have questions regarding this announcement, please contact Senior Human Resources Analyst Ralph Cady at or 206-477-5998. 


  • Partner with the General Manager in articulating and implementing the organization's vision and strategic plan for making Metro a great place to work, with an emphasis on inclusion, employee engagement, health and well-being, organizational development, and internal communications, using excellent written and presentation skills and promoting transparency and multi-directional communication.
  • Work closely with the top leaders of the Transportation Department, the County Executive and the Executive's leadership team, and central Human Resources to align Transit's work with all County-wide initiatives.
  • Set direction and priorities for and oversee the work of several key offices such as Human Resources, Labor Relations, Workforce Development, Continuous Improvement, Organizational Development and/or others, using innovative approaches to achieve Metro's strategic goals.
  • Oversee the organization's "continuous improvement" strategies to ensure the fundamental philosophy of Lean, including respect for people, is carried out in all of Transit's people policies.
  • Work closely with the General Manager to drive results, make complex decisions and effectively solve problems, with the ability to advance opposing opinions to the General Manager without reluctance.
  • Accomplish organizational strategic and tactical goals by setting priorities, fostering and building effective teams, organizing, directing and delegating work, negotiating and partnering with our stakeholders, and maneuvering the complexities of a large governmental organization.
  • Model effective interpersonal, communication and leadership skills including listening, motivating, managing conflicts or crises with courage and composure, and dealing with difficult problems with flexibility and adaptability.



The successful candidate will possess a Bachelor's Degree in a related field, or equivalent combination of experience and education, and at least seven to ten years of increasingly responsible management experience, OR any combination of education and experience leading to the ability to perform the duties of this position.
The ideal candidate will be a strong leader and effective communicator as well as skilled at leading teams of individuals from diverse backgrounds and professions in support of Metro Transit's strategic goals. Additionally, the successful candidate will demonstrate skill in organizational agility, political savvy, and strategic agility by:

  • Being knowledgeable about how organizations work
  • Being skilled in continuous improvement and familiar with Lean
  • Knowing how to get things done through both formal and informal channels
  • Anticipating future consequences and trends accurately
  • Committing to performance management and using metrics and performance indicators to measure performance
  • Creating competitive and breakthrough strategies and plans
  • Maneuvering effectively through complex political situations
  • Having excellent communication skills, both written and oral, with the ability to communicate effectively within multiple levels of the agency and with various external agencies and stakeholders

In addition, candidates should possess: 

  • Experience and excellent skills in managing and leading multidisciplinary projects and teams, developing and accomplishing work plans, and evaluating success by measuring results
  • Demonstrated skills and experience in negotiation principles
  • Experience and skills in performing supervisory duties such as giving direction, setting expectations, coaching, and managing performance, and in management duties such as managing a budget and analysis of management data
  • Proven oral, written and presentation skills, including public speaking
  • Experience and skill in understanding the organizational environment of large public sector agencies, including labor unions
  • Skill in assessing the legal and policy impacts of alternative decisions


Application Process
Applicants should complete the online application, and attach a resume and cover letter summarizing why you are interested in this position and why you believe you will be a strong fit for the position are required.  Applicants who are unable to apply online should follow the instructions under Application FAQs at
If you need an accommodation in the recruitment process or an alternate format of this announcement, please inquire directly with the Human Resources contact for this job announcement.

Selection Process
Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Reference checks will also be conducted.

King County values diverse perspectives, life experiences, and differences. The Department of Transportation encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.   We are committed to being equitable and fair in providing equal access to opportunities for all.

Union Membership
This position is not represented by a union.

Class Code: 1005610

Note: Online applications are preferred. However, if you cannot apply online, go to for other options.


If you need an accommodation in the recruitment process or an alternate format of this announcement, please inquire directly with the contact listed on the job announcement or the department's Human Resources Service Delivery Manager.

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