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Benefits Analyst

Q2 Software

Austin, Texas 78759
Job Type:
Job Status:
Full Time
  • job_category_human_resources
  • Benefits
  • Communications
  • Compensation
  • HRIS
  • Training/Development
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Job Details

Q2 Software is focused on empowering returns on relationships for community-centered financial institutions and their retail and commercial account holders. We do this with the most comprehensive, secure and adaptable smart banking platform of its kind, designed to deliver a compelling, consistent user experience on any device and enable customers to deliver secure, innovative services and increasingly, to generate new sources of revenue.  Named as one of Austin’s fastest growing companies and one of the best places to work, Q2 offers our employees a culture fueled by engaged, motivated and dedicated team members.

We are looking for a Benefits Analyst who will have shared responsibility for administration and daily operations of benefit programs, which include medical, dental, vision, disability, life insurance, FSA plans, HSA accounts, wellness programs and the 401(k) plan. This individual will work closely with the Human Resources team and all other departments within the organization on benefit issues and will assist subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The Benefits Analyst will also be expected to make judgments and take actions that may set precedents as well as evaluate and make recommendations for major changes in the organization’s programs.


  • Serve as the first level of support for benefit administration activities to ensure accuracy and compliance with laws, policies and procedures
  • Provide first level support for internal and external employees and team members via phone and email and providing excellent customer service 
  • Coordinate Leave of Absence Program (i.e. FMLA, Disability, etc.) between outsourced administrator, Human Resources and the Payroll team
  • Perform a variety of benefits administration tasks and identify areas for improvement and bring to the attention of management
  • Audit and process monthly vendor billing tasks
  • Perform audit to verify integrity of data in benefit system with carriers
  • Coordinate weekly new hire benefits orientation and wellness activities (i.e. Biometric Screenings)
  • Maintain benefit records and documents. Prepare new hire/term benefits packages and other employee benefits communications
  • Collect and verify documentation of all qualifying events
  • Provide support to HR management regarding new legislation/regulations and the implementation as it applies to the company’s welfare plans
  • Conduct training sessions related to benefit plans, i.e. new hire enrollment, open enrollment, retiree insurance presentations
  • Prepare a variety of reports and review system specifications and data interfaces to identify irregularities and troubleshoot issues
  • Focus on initiatives to automate and streamline system analysis, data integration and reporting capabilities
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
  • Special projects and other duties as assigned



  • Bachelor degree in Business, Human Resources or related field or equivalent combination of education and experience
  • 5 - 7 years’ experience in a Benefits or HRIS Administrator role
  • One or more certifications such as Professional in Human Resources (PHR) or Certified Benefits Professional (CBP) preferred
  • Knowledge of all pertinent federal and state regulations, filing and compliance requirements, affecting employee benefit programs including ERISA, COBRA, FMLA, ADA, Section 125, Workers Compensation, Medicare, Social Security and DOL requirements
  • Project and time management skills, with the ability to deal with fluctuating workload
  • Strong knowledge of MS Office - Word, Excel, Outlook, PowerPoint; Workday knowledge a plus
  • High attention to detail, along with accuracy in maintaining records and files is essential
  • Ability to work in a fast-paced environment and successfully multitask
  • Effective interpersonal skills with the ability to deal with all levels of employees
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