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Benefits and Compensation Manager

Hard Rock Rocksino

Northfield, Ohio 44067
Job Type:
Job Status:
Full Time
1st Shift
  • Benefits
  • Compensation
Hard Rock Rocksino
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Job Details


The incumbent in this position is responsible for in-house administration of the group health, life, disability insurance programs and 401(k), as well as providing assistance, information and follow-up to team members about the plans. Ensures system accuracy through quarterly coverage audits; audits employee hours worked on a quarterly basis to ensure eligibility and compliance and notifies the Director of Human Resources of any potential risks. Assists HR Director with Compensation administration, ensuring compliance. Manages HRIS functionality. Manages all Leaves of Absence. This position has no direct reports.



(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)


  1. Creates an atmosphere that induces guests to make Hard Rock Rocksino Northfield Park their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.


  1. Provides superior guest service, positively effects interaction with guests, vendors and team members, and has the resiliency to deal with difficult situations and the ability to work harmoniously with coworkers.


  1. Coordinates and conducts monthly benefit orientation and ensures timely and accurate enrollment of eligible team members. Lead the property during annual Open Enrollment season.


  1. Assists team members with all claims procedures, billing discrepancies, and information regarding team member health, life, and disability insurance and leaves of absences, ensuring that guest service standards are maintained and that all related policies and procedures are adhered to.


  1. Processes all new benefit and 401(k) enrollments; verifies proper documentation to comply with plan governance and federal regulations; tracks, updates and handles distribution of changes, including adding and deleting all coverage changes to appropriate personnel.


  1. Examines team member records to answer inquiries regarding benefit coverage’s, payroll premium deductions and plan provisions.


  1. Provides paperwork, assesses and tracks eligibility, prepares and maintains correspondence, and processes claims in accordance with federal and state regulations. (FMLA, ADA, COBRA, etc.).


  1. Lead the execution of compliance programs, internal audits, external audits, and government audits.


  1. Ensures system accuracy through regular coverage audits. Audits team member worked hours on a quarterly basis to ensure eligibility and compliance. Notifies department management of potential risks.


  1. Use data and metrics (e.g., number of leaves, types of leaves, cost impact, etc.) to identify trends across employee populations and provide insights to others within HR on a regular basis.  Lead efforts to address areas of opportunity.


  1. Maintain knowledge of regulatory and compliance requirements impacting Benefit Administration.


  1. Oversees Drug Free Workplace Program, coordinates quarterly random drug and nicotine screenings.


  1. Assists in the coordination of recordkeeping systems and prepares and audits all Leaves of Absences, insurance, 401(k) and any other pertinent benefit reports ensuring that accurate and timely information is provided to payroll and management.


  1. Works closely with property Leadership, brokers and benefit vendors in the administration of benefit programs, health care claims, short and long term disability payments, including 401(k) to control costs and ensure effectiveness according to established goals.


  1. Plans, organizes and executes all team member wellness programs including collaboration with a third-party wellness administrator.


  1. Manages property compensation program, ensuring that salaries are equitable with industry standards. Maintains compensation guidelines and recommends changes to senior leadership.


  1. Gatekeeper for all property Organization Revision Forms (ORF’s) and ensures that they are completed accurately.


  1. Actively participates in Comp Committee meetings with Sr. VP of Operations and Finance and President and makes recommendations on proposed changes.


  1. Requests yearly salary data to ensure consistency.
  2. Attend and participate in meetings, completing follow-up as assigned.




(Related education and experience may be interchangeable on a year for year basis)


This knowledge and these abilities are typically acquired through the completion of a high school education in addition to 3 to 5 years of experience in Benefits Administration; or through a Bachelor’s Degree in HR or a related field and at least 3 years of experience in Benefits Administration. Gaming/Lottery industry experience preferred.


ADDITIONALREQUIREMENTS:(Licenses, Certifications, Testing, etc):


  • Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations

  • Must successfully pass background check.
  • Must successfully pass drug screening.




  • Microsoft Office Suite and other Human Resource software systems.
  • Independently initiating, following up on, and completing assignments as well as special projects.
  • Strong understanding of the Benefits Administration.
  • Sound interpersonal judgment and decision making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.




  • Must possess excellent interpersonal, verbal and written communication skills, positive presentation skills and have the ability to present information and data to diverse property and corporate groups.
  • Strong leadership and project management.
  • Analytical and problem solving skills required – attention to detail a must.
  • Demonstrate ability to process complex information, probe for understanding and identify solutions.
  • Manage multiple projects, competing priorities and work under pressure to meet deadlines.
  • Effective communication skills in dealing with team member and delicate medical situations.
  • Work with various computer applications and programs.
  • Ability to initiate, follow up on and complete special projects as assigned, to multitask as required.
  • Knowledge of general benefit plans including health, life, disability insurance, 401(k) and leaves of absence and knowledge of FMLA, ERISA and other related laws.
  • Review and comprehend all necessary documentation.
  • Compose, type, route, and file correspondence, etc.
  • Be flexible to work varying shifts and time schedules as needed.
  • This position spends time on the Rocksino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

  • Perform effectively in a fast-paced environment.
  • Interface professionally with business contacts and customers.
  • Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.









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