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Benefits Specialist II

Catholic Relief Services

Baltimore, Maryland 21201
Job Type:
Job Status:
Full Time
1st Shift
  • Benefits
Catholic Relief Services
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Job Details

Dept/Location:           HR/Baltimore

Band:                          D

FLSA:                        Exempt

Reports To:                Manager II, Benefits



About CRS:
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Position Summary:
Provides oversight and ensures compliance of the health, welfare and retirement plans administered for International and Domestic employees.  Provides quality control for the employee records database (HRIS) and employee benefit files.   Assists in the design and implementation of new/enhanced benefit programs.  Provides full customer service to all CRS employees and their dependents as needed for benefits administration and support.

Specific Job Responsibilities:

Manages the day-to-day operations of group benefit programs and ensures responsiveness to employee needs:
• Provides proactive customer service support to internal and external customers. Determines proper  course of action to resolve escalated customer service issues, and those considered Tier II and Tier III.

Interprets plan procedures and CRS benefit policies.
• Reviews and approves regular benefit reports, timely and accurate monthly billings, invoices, and required filings.
• Ensures compliance with applicable government regulations.
• Maintains benefit reports, HRMS database and benefit files.
• Manages Benefit and Staff Care section of CRS Intranet
• Provides technical support, tests system functionality, and works with end users to provide Health & Welfare Service Engine support and troubleshoot system problems. Provides benefit reporting from H&W system.
• Performs regular Benefit audits to monitor accuracy and performance. Recommends and implements process improvements to enhance benefit administration.

Recommends benefit plan and policy changes in conjunction with the Benefits Manager. Assists in implementation of new/enhanced benefit programs;
• Analyzes the usage, services, coverage, effectiveness, cost, plan experience, and competitive trends in benefits programs and makes recommendations for cost containment strategies, plan or process modification to manager.
• Assists in developing and implementing long-range objectives regarding benefit programs.
•Ensures accurate performance of plan audits including eligibility, accuracy of employee and employer contributions and Medicare audits.

Provides benefit education through one on one and group training as needed (i.e. rollout of new benefits:
• Develops and delivers benefits communications including orientations, CRS Intranet, email communications, and summary plan descriptions.
• Designs, organizes and/or conducts workshops on benefit and staff care topics for HQ staff.

Undertakes all other duties and projects as assigned.

Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning

Key Working Relationships:
Internal: HR Benefits Manager, HRIS Administrator, Employee Services team, HR Response team, Employee Relations Manager, Talent Acquisition Group, Payroll, Finance and all domestic and international employees and their dependents
External: Former employees, retirees, brokers, vendors, other NGO’s.

Major Responsibilities of Position: Administration, Finance, Monitoring/Evaluation, Report Writing

Disclaimer Clause:
This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
Note: All candidates must be eligible to work in the US at the time of application.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.



• Bachelor's degree in Business Administration, Human Resource or related field.   CEBS professional designations preferred.
• Minimum of five years of progressively responsible experience in benefits administration -
• Ability to provide superior customer service to employees
• Ability to maintain confidentiality of employee information and benefit records absolutely necessary.
• Excellent oral and written communication skills and proven cultural sensitivity to communicate effectively with staff, retirees, consultants and vendors.
• Proven project management skills with the ability to design and manage a project through to completion. Good organization skills.
• Knowledge of HR benefit programs and services
• Knowledge of the best practices in health & welfare benefits programs and pension plan administration
• Knowledge of pertinent federal and state regulations, affecting employee benefit programs.
• Analytical and data management skills
• Computer proficiency with the ability to utilize MS Word, Excel, Power Point, ADP HRMS.

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