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Business Process Consultant

Austin Public Health

Austin, Texas 78702
Job Type:
Job Status:
Full Time
1st Shift
  • Organizational Development
  • Training/Development
  • Diversity
Austin Public Health
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Job Details

Position Overview

  • The person in this position will utilize SharePoint to implement business processes that improve work flow and efficiency for APH management. In addition, they will utilize project management features in SharePoint. The position will play a key role in strategic management both with performance and organizational development.
  • Serve as the Workforce Development Lead for accreditation which includes assessing the department on national public health core competencies. The position requires online and written survey development, research, data analysis, presentation of findings, and based on findings/results will coordinate and identify professional development opportunities for Austin Public Health staff via conferences, trainings and seminars. In this role, responsibilities include submitting a Workforce Development Plan every 5 years and develop and disseminate a bi-annual Workforce Development Training Calendar for Accreditation.
  • Create and implement an Employee University, utilizing national, state, local, and city resources for identifying training and best practices.
  • Build community relationships with universities and professional organizations through networking and outreach. Build and manage the department’s internship program as well as a job shadowing program as defined by the strategic plan for 2017.
  • Consult with managers and supervisors on training and development needs and resources. They will conduct training needs analysis to identify skill gaps in the workforce which will aide in development, design and implementation of performance improvement for individual work groups and departments.
  • Deliver public health and soft skills training using adult learning techniques and principals for learners at all levels in the organization.
  • Serve as the Lead for the departmental New Hire Orientation onboarding.
  • Assist in resolving business process, employee performance, employee development, and teamwork issues.
  • Coordinate cross departmental activities to “market” public health as a career.
  • This position will serve a key role on the Health Equity Committee, the CQI Committee, the Strategic Action team and the Resource Stewardship Action team.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
•Knowledge of business strategies, objectives, planning, development and management processes and process improvement

•Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes

•Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models

•Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic

•Skill in providing internal consulting services

•Skill in project management methods

•Skill in negotiation of projects and program initiatives

•Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations

•Ability to look at situations systematically

•Ability to work independently and with teams

•Ability to understand, interpret and apply detailed and complex information

•Ability to manage implementation of recommendations


Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Leads multiple process improvement teams
  1. Develops project work plans, project management and periodic assessment
  2. Facilitates the development of stakeholder analysis and communication plans for process improvement teams
  3. Identifies, collects, and researches to complete data analysis
  4. Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
  5. Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
  6. Develops and improves models and methodologies for the department
  7. Reviews and critiques the work of functional team staff
  8. Communicates project and program information to all levels of the organization

Responsibilities- Supervision and/or Leadership Exercised:

  • May provide leadership, work assignments, evaluation, training, and guidance to others.


If interested, please apply at





Minimum Qualifications

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years’ experience related to the job.

Licenses or Certifications:


Preferred Qualifications


  1. Demonstrated experience with and a strong working knowledge of SharePoint site administration, including document library, list, and page design, or transferable experience with a comparable content management system
  2. Previous experience facilitating groups.
  3. Project Management experience
  4. Experience using software to create presentations, graphs charts, and surveys.
  5. Must be able to obtain a valid Texas driver’s license by start date if hired.
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