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Director of Human Resources

Auto Care Association

Bethesda, Maryland 20814
Job Type:
Job Status:
Full Time
1st Shift
  • Benefits
  • Compensation
  • Employee Relations
  • Employment/Recruitment
  • Training/Development
Auto Care Association
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Job Details


 Director of Human Resources

 The Auto Care Association is the voice for the auto care industry—a coast-to-coast network of 500,000 independent manufacturers, distributors, parts stores and repair shops offering quality, choice and innovation for drivers. The Auto Care Association keeps its members ahead of the curve so they can continue to serve every kind of vehicle on the road today—providing parts and services designed to make vehicles last longer, perform better and keep drivers safer.

We are currently seeking an exceptional Director of Human Resources to serve on Auto Care Association’s management team with direct responsibility for the overall administration, evaluation and strategic planning of the human resources function.  The Director of Human Resources reports to the Chief Financial Officer and develops and implements human resources strategy; researches and writes association policies; and provides strategic thinking and direction to the organization.  This person will coordinate various human resource activities such as benefits administration, employee relations, employment, recruiting and orientation, performance reviews and compensation, training and professional development, and HR operations and safety.  The Director of Human Resources will also be responsible for oversight of the office services function and will manage the Front Desk Coordinator and ensure that front desk operations flow smoothly and efficiently.  S/he will be responsible for ensuring that all HR needs of the organization are being met and are aligned with all business objectives.

The specific duties and responsibilities include:

Policies and Compliance:

  • Ensure all policies and procedures are up to date and legally compliant
  • Annually research, review and make recommendations for improving the association’s policies and procedures on human resource matters
  • Maintain knowledge of industry trends and employment legislation and ensure organization’s compliance
  • Communicate changes in the organization’s personnel policies and procedures to all employees and ensure that proper compliance is followed
  • Responsible for ensuring compliance with federal, state and local laws concerning all human resource matters
  • Update and maintain employee handbook and distribute to all employees accordingly
  • Anticipate and assist with resolving any potential litigation risks

Benefits Administration:

  • Administer all aspects of employee benefit programs to include day-to-day and annual enrollment changes
  • Research, recommend, and implement overall changes with carriers and manage benefits compliance requirements and reporting
  • Work with benefits brokers to resolve any employee benefit concerns
  • Provide advice on and administer maternity and paternity leave
  • Manage and track FMLA cases

Employee Relations:

  • Investigate and resolve employee complaints
  • Conduct exit interviews
  • Mediate separations of employment including reductions in force and help negotiate severance agreements
  • Manage and resolve any employee grievances or violations, invoking disciplinary action when required
  • Ensure all staff receive appraisals in accordance with the organization’s policy and monitor probationary periods
  • Conduct employee relations counseling and act as the point person for employees to address any HR concerns; maintain confidentiality of any such discussions
  • Develop programs and events that promote a harmonious work environment and provide opportunities for employee recognition


  • Ensure all job descriptions are kept up to date and stored properly; create new job descriptions when necessary
  • Maintain employee HR files in accordance with the organization’s policy

Recruiting and New Hire Orientation:

  • Manage the recruitment process for all positions on behalf of the organization
  • Establish relationships with outside recruiting agencies and negotiate and maintain client service fee agreements
  • Write job postings and conduct telephone and in-person interviews
  • Manage all interview logistics with association managers and candidates
  • Conduct background checks and reference checks and prepare offer letters
  • Integrate new employees by conducting and coordinating new hire orientation

Performance Reviews and Compensation:

  • Assist executive management in the annual review, preparation and administration of the organization’s wage and salary programs
  • Collaborate with division heads to assess salary range placement of employees; implement any salary increases and promotions
  • Annually assess and administer performance review system
  • Coordinate with compensation consultants on market adjustments and recommend changes to compensation system
  • Manage any performance issues in a legally compliant and professional manner

Training and Professional Development:

  • Conduct training needs analysis and design and implement a training plan with input from senior management
  • Recommend, evaluate and participate in staff education and professional development programs
  • Lead periodic all-staff training events
  • Manage costs to training budget
  • Inform staff of upcoming educational opportunities and enroll and track participation

Human Resource Strategy:

  • Develop and implement an annual agenda for HR strategy in line with the business goals of the organization
  • Ensure HR plans support the needs of the organization but are also flexible enough to cope with changes in the organization as, and when they occur

HR Operations and Safety:

  • Develop and maintain a human resource information system that meets the organization’s personnel information needs
  • Provide day to day advice to managers on all human resource issues and oversee all HR initiatives
  • Provide senior management with reports on data such as staff turnover, cost per hire, training hours per person, etc.
  • Participate on committees and special projects that will further enhance the development of an employee-oriented organization culture that emphasizes quality, continuous improvement, and high performance
  • Conduct periodic health and safety assessments and coordinate any corrective actions with outside vendors

 Oversight of Front Desk Coordinator:

  • Direct the office services function on behalf of the association
  • Supervise the front desk coordinator and the functions in this area
  • Develop, enhance, implement and enforce policies and procedures of the organization through systems that will improve the overall operations and effectiveness of Auto Care Association
  • Serve as the association’s point of contact between the landlord and real estate company
  • Manage office logistics, contracts, office access, parking, and other office issues


The successful candidate for this position will have the following qualifications:

  • Bachelor’s degree in Human Resources or related discipline; master’s degree preferred
  • 5 to 10 years of experience in a similar human resources role with responsibilities listed above
  • Ability to develop strategy, implement changes and advise senior management
  • Strong analytical skills to perform research, implement solutions, manage special projects, problem solve, and anticipate change
  • A proven track record of being able to work and collaborate with individuals from entry level staff to leadership
  • Exceptional interpersonal, organizational and presentation skills
  • Must be able to maintain strict confidentiality of all HR matters
  • Strong skills and experience with Microsoft applications, including Outlook, Word, Excel, PowerPoint
  • Experience managing the office services function for an organization
  • HR certification preferred
  • Some experience with a non-profit or association would be helpful

If you are a talented, senior human resources professional and interested in joining a great organization that offers a congenial and collaborative working environment, combined with excellent employee benefits, we would like to hear from you.  Please send your resume and cover letter including salary requirements to: Simone Mitchell, Senior Corporate Recruiter, Auto Care Association, at


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