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Employee Relations Specialist

Metropolitan Transit Authority of Harris County

Houston, Texas 77002
Job Code:
Job Type:
Job Status:
Full Time
  • Employee Relations
Metropolitan Transit Authority of Harris County
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Job Details

Basic Functions:

Responsible for providing professional level expertise in Employee Relations (ER), ensure compliance through on-going activities and projects using discretionary measures in handling of confidential information.  Assist with the interpretation, execution and communication of employee relations services.  Provides assistance in identifying, evaluating and resolving work performance issues within the Authority to facilitate communication and improve human relations skills and work performance. Conducts ER investigations and resolution of ER complaints.  Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties:

  • Promote positive work environment through intervention with internal clients.
  • Resolve manager and employee dissatisfaction by investigating concerns and complaints; evaluating and offering possible courses of action; providing advice, coaching, guidance and direction.
  • Assist management personnel in administering and interpreting performance improvement plans (PIP), corrective action, and involuntary terminations processes and procedures.
  • Investigate and analyze ER complaint documentation and partner with department management to develop recommendations, e.g. training, coaching, etc.
  • Ensure compliance with Performance Improvement Plans (PIP), Conflict Resolution, Corrective Action, Suspension, Exit Interview and Termination Guidelines.
  • Conduct exit interviews; compile, analyze and develop quarterly reports.
  • Assist in facilitating conciliation/mediation process for non-represented employees.
  • Assist with company-wide diversity programs, and with development and facilitation of ER supervisory training.
  • Workplace Violence complaint liaison between ER, METRO Police and affected department(s).
  • Respond to TPIA requests for production of files
  • Responsible for tracking ER monthly activities and records management of ER files
  • Assist in investigation of Equal Employment Opportunity (EEO) complaints.
  • Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents.
  • Performs other duties as assigned.


Minimum Qualifications/ Requirements:

Bachelor’s Degree in Business, Human Resource Management, Education or related field.
Minimum three (3) years of professional experience in the areas of employment law, compliance, employee relations, and/or other HR generalist areas.  Experience with conducting Employee Relations investigations and proposing resolutions. 
Excellent verbal and written communication skills to effectively communicate with all levels of management and employees.  Strong problem-solving abilities and excellent customer service skills. Proficient computer skills; Microsoft Office and HRIS Systems.  HRCI S/PHR (Senior/Professional in Human Resources), SHRM S/CP (Senior/Certified Professional) or mediation certification preferred.

Additional Information:

The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

There is no relocation assistance being offered in connection with this position.

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