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Employee Relations Specialist II, III


Pensacola, Florida 32526
Job Type:
Job Status:
Full Time
1st Shift
  • HR Generalist
  • EEO/Affirmative Action
  • Employee Relations
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Job Details

To provide advice, guidance and counseling to employees and management pertaining to employee relations issues and employment laws. To investigate employee concerns and performance matters and recommend an appropriate and consistent course of action.

Major Responsibilities

1. Ensures that employment laws and Navy Federal policies and procedures are applied fairly and consistently.
· Uses knowledge and expertise of federal, international and state employment laws to provide advice, guidance and counseling to employees and management
· Resolves issues involving discipline, performance, employee concerns, attendance, promotions/reductions/reassignments, documentation, and employment policies/procedures and laws (e.g., EEO, AAP, FMLA, ADA, ADEA)
· Investigates adverse actions, EEO matters and employee concerns
· Participates in fact-finding meetings; interviews involved parties, reviews documentation, compiles notes, and assists in identifying options for resolution and documents incidents and meetings; creates chronological history of relevant issues
· Reviews exit interview surveys for all separating employees, analyzes trends within data and makes recommendations; interviews separating employees about workplace concerns and takes appropriate action
· Reviews Request for Personnel Actions (RPAs) in which employees have been declared ineligible for rehire; reviews reasons and relevant documentation to ensure ineligibility is in accordance with Navy Federal’s policies and procedures and makes final decision in accordance with eligibility for rehire policy 
· Researches Navy Federal policies, procedures and past practices to ensure consistency in all actions; analyzes compiled documentation and recommends appropriate course of action, including memos of warning or formal levels of disciplinary action (e.g. reprimand, suspension, reassignment/reduction, or termination)
· Works to resolve issues to obtain satisfactory solutions and limit litigation
· Composes a Personnel Action document noting Navy Federal’s policy and procedures, the performance issues and/or policy violation, and the requisite course of action;  ensures the accuracy of the content and that the document is legally defensible/sound
· Monitors relevant legislation and stays abreast of new developments related to Human Resources and employment law
2. Ensures understanding and creates policies and procedures for all levels of employees throughout Navy Federal.
· Reviews performance appraisals as requested and/or when required; evaluates the content of the appraisal to ensure fairness, consistency, accuracy, and legal compliance
· Trains and advises management on a variety of employee relations matters such as attendance, harassment, discipline, and general performance and conduct matters
· Identifies policies that should be initiated or revised
3. Performs other related duties as assigned.
· Represents Navy Federal in unemployment hearings and appeals as necessary

Level II:

· Conducts research and uses judgment to analyze issues and recommend actions with limited supervision
· Applies knowledge of human resource theories, principles and practices of human resource management, including federal and state laws and regulations applicable to work
· Provides guidance and information to facilitate the resolution of issues, maintains extensive contact with managers and employees
· Provides accurate and timely analysis of a variety of data
· Provides defensible recommendations for resolution of problems

Level III:

· Conducts research on diverse assignments that may require extensive knowledge of a functional area
· Applies advanced knowledge of theories, principles and practices of human resource management, including applicable federal and state laws and regulations 
· Provides consultation and problem resolution services, maintains  extensive contact with  management and employees
· Provides guidance to and resolves more complex issues;  researches and evaluates employment practices and makes recommendations
· Assists in training Employee Relations Specialist, Level I and Level II


Qualifications - Knowledge, Skills and Abilities

Level II:

*Experience related to the field of Human Resources, including reviewing and addressing employee complaints
*Demonstrated knowledge and understanding of EEO laws
*Ability to work independently and as part of a team; manage multiple tasks effectively; interpret instructions and procedures; exercise sound judgment; display initiative and resourcefulness; and conduct research and analysis, draw conclusions and make recommendations
*Ability to research, compile, and document data, business processes, and workflow
*Highly effective interpersonal skills which include the objectivity, tact and persuasiveness to negotiate and ensure acceptance of recommended solutions and establish a cooperative relationship with all levels of Navy Federal’s work force
*Effective oral and written communication skills to include presentation skills
*Proficiency in word processing, database, spreadsheet and graphics software

Level III:

*Demonstrated skills in researching and/or resolving, with minimal oversight, Employee Relations situations that involve EEO, performance appraisals, promotions, reductions/reassignments, disciplinary actions, work-related interpersonal problems, employee complaints, and/or unemployment compensation
*Experience effectively leading and resolving employee relations investigations
*Experience in progressively responsible positions which reflect the ability to work independently and as part of a team; manage multiple tasks effectively; interpret instructions and procedures; interpret and apply laws and regulations; exercise sound judgment; display a high degree of initiative and resourcefulness; and conduct research and analysis, draw conclusions and make recommendation
*Highly developed written communication skills to include the ability to convey complex information in a clear and concise manner
*Demonstrated analytical and problem solving skills
*Skill in interpreting regulations, instructions, procedures, and policies


*Supervisory experience
*Education/formal training in Human Resources, Organizational/Behavior Management, or Counseling or Social Sciences

Bank Secrecy Section

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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