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Employee Relations Specialist

MTA Metro-North Railroad

New York, New York 10003
Job Code:
  • Legal
  • job_category_human_resources
  • Manufacturing / Production
  • Benefits
  • Communications
  • Compensation
  • Diversity
  • EEO/Affirmative Action
  • Employee Relations
  • Labor/Industrial Relations
  • Employment/Recruitment
  • Training/Development
MTA Metro-North Railroad
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Job Details



Employee Relations Specialist


Location: Manhattan-Midtown                                                     

Job ID: 91491              

Compensation: Grade: E  $64,726 - $80,000

Application Deadline: November 10, 2017

Metro-North Railroad reserves the right to remove this posting prior to the application deadline. 

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 82 million customers annually, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is the busiest commuter railroad in the nation. MTA Metro-North Railroad strives to provide a safe commute, great service to its customers and rewarding opportunities to its employees.



Under supervision of the HR Business Partner, the Employee Relations Specialist will be responsible for the investigation and response to internal and external complaints, charges, and audit requests, represent and defend the Company’s interests while ensuring fair and equitable treatment of employees. 

The incumbent in this area will focus on fostering a positive and safe work environment by leading effective employee relations programs and working collaboratively with staff on various employee relations issues including but not limited to:  conduct issues, consultations, investigations, and performance management.





Provide counsel for employee relation issues, including conflicts, employee engagement, adherence to policies and procedures, etc.


Conducts intake meetings with employees and/or managers to help resolve questions, concerns and/or complaints involving workplace conduct, performance issues, harassment allegations and civil rights complaints.


Ensure thorough completion of employee relations investigations and all related matters.


Ensure investigations are appropriately resolved and that HR policies are applied consistently and in compliance with internal procedures.


Escalate high risk cases to HR Business Partner.


Assist with efforts to develop and maintain positive employee relations/¿practices, to include coaching of employees, managers and supervisors, and business leaders.


Act as point of contact for employee relations matters.


Provide advice and guidance to supervisors and managers for the timely resolution of complaints.


Provide advice and counsel to employees on ER issues, change initiatives, team building, and corrective actions.


Support the HRBP with managing development plans, corrective actions, including performance improvement plans, and terminations.


Assist HRBP with establishing and implementing leadership and professional development activities including training.


Conduct Leadership Core Training 2 on a quarterly basis as needed.


Facilitate onboarding sessions for new hires on a weekly basis as needed.


Develop and manage a range of metrics to strategically inform and measure employee relations efforts.


Provide departments with a monthly Employee Relations Trend Analysis Report to identify "hot spots" of concerns.  Work/support the departments in identifying the root cause of issues and develop a corrective action plan.


Assist in enhancing, streamlining, and managing MNR’s performance management system (ProcessMaker).


Provide monthly status reports to business units.


Responsible for weekly performance management status reminders to all management employees.


Assist in the development of attendance disciplinary guidelines for management employees, code of conduct and Employee Relations handbook.


As requested, assist with other HR responsibilities as assigned.




Demonstrated knowledge of multiple human resources disciplines including employee relations, compensation practices, talent acquisition, organizational change, diversity initiatives, performance management, and federal and state employment laws including but not limited to: FMLA, ADA, FLSA, NLRB, Title VII, OSHA etc.


Understanding of safety needs and how they apply to a railroad environment.


Strong, organizational, analytical, and communication (verbal, written, presentation) skills.


Excellent interpersonal skills with the ability to interact with all levels of employees and with outside entities, always maintaining a strong customer focus and professionalism.


Ability to learn and understand union contracts and dynamics of employee relations issues in a unionized environment, as well as ability to work with Labor Relations practices and procedures.


Ability to partner with internal and external legal support as appropriate.


Ability to resolve disagreements or conflicts in a positive and constructive manner.


Knowledge of EEO and ability to partner with the EEO/Diversity department.


Strong leadership skills with the ability to motivate and foster teamwork.


Ability to develop employee relations strategies in alignment with business needs and serve as consultant for line management.


Ability to change priorities while meeting deadlines.


Ability to ensure fair, equitable and consistent application of policies and procedures.


Working knowledge of automated Human Resources systems (preferably PeopleSoft), Microsoft Office Software and/or comparable PC applications.


Ability to travel forty percent (40%) of the time throughout Metro-North territory (NY & CT) to conduct intakes, investigations, and HR outreach sessions.     




Bachelor’s Degree in Business, Human Resources Management and/or related field.


Minimum of three (3) years of Human Resources experience with focus on employee relations.


Minimum of one (1) year of experience managing programs and/or processes.




Experience working with a unionized workforce.


Master’s Degree with a focus in Human Resources.




As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $95,534.00 or if you hold a position designated as a policy maker.


Effective September 2017, all full-time non-agreement personnel other than those directly involved with the movement of trains or delivery of service, or assigned to other emergency response teams, are required to serve in the Station Terminal Auxiliary Response (STAR) program requiring Terminal coverage for Grand Central Terminal (GCT) from 4:30 PM-7:30 PM one week per year or responding to Station STAR duty during a service disruption, system-wide at various hours including nights and weekends.   This program is designed to improve Metro-North’s ability to provide customer service during emergencies that impact service delivery or other service disruptions that require staff to provide directions and information to MNR customers at GCT or outlying stations. Please note, hours worked during your participation week are subject to change.



Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.


Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.


We offer a competitive salary and a comprehensive benefits package.


If interested, please visit Click on Metro-North Railroad, Select “Agree,” then Search by Job Title.


MTA Metro-North Railroad is an Equal Opportunity Employer


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