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Employment Services Manager

University of the Pacific

Stockton, California 95211
Job Type:
Job Status:
Full Time
1st Shift
  • EEO/Affirmative Action
  • Employee Relations
  • Employment/Recruitment
  • Organizational Development
  • Training/Development
University of the Pacific
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Job Details

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Drawing on its rich legacy as the oldest chartered university in California in 1851, University of the Pacific is a nationally top-ranked, student-focused, comprehensive educational institution that produces outstanding graduates who are prepared for personal and professional success. Widely recognized as one of the most beautiful private university campuses in the West, the idyllic Stockton campus offers more than 80 undergraduate majors in arts and sciences, music, business, education, engineering and computer science, and pharmacy and health sciences. Notably, Pacific's nationally ranked student-athletes participate in 16 NCAA Division I sports while receiving a superior education.

We value our faculty and staff, and the inclusive culture at Pacific that inspires innovation, creativity, mindful intergroup relations, and continued learning.

A sample of benefits offered to eligible Pacific employees include:

  • Full Health Benefits – Medical/Dental/Vision
  • Retirement Plans
  • Vacation and Sick Days
  • Paid Seasonal Days Off: Day after Thanksgiving; Christmas Eve through New Year's Day
  • Tuition Reimbursement, up to 90% in reduced fees after 1 year of service
  • Subsidized on and off-campus gym memberships
  • Reduced pricing at on and off-campus dining facilities

More About Pacific

More About Pacific Benefits



Serves as member of department leadership in streamlining/developing, implementing and delivering effective and efficient human resources strategies, programs and processes that align with the Department's and University's strategic goals and objectives. Oversees and directs employment services for University which focus on recruitment, employee relations, ADA, EEO and AA, maintaining compliance with federal and state employment related regulations. Supports other HR functions as needed.


Reporting to the Assistant Vice President of Human Resources, the Employment Services Manager will play a critical role in leading and mentoring a team consisting of a dynamic HR Business Partner, HR Specialist, and HR Recruiter.

You will help address complex employee relations issues; work to build an effective, engaged, and inspired workforce; and, manage and execute a marketing and recruitment strategy in the Human Resources department.

You will do this by: leveraging your knowledge and experience of proper and current workplace and employment investigative methodologies and practices; creating work standards for projects; and, establishing and defining timelines, staffing roles and responsibilities, specific outcomes, and clear measures for quality and success.



  • ADAPTABILITY – Adapts to change, is open to new ideas, willingly takes on new responsibilities, handles pressure, and adjusts plans to meet departmental and business enterprise needs.
  • COMMUNICATION – Communicates well both verbally and in writing. Demonstrates good listening skills and behavior that is welcoming, friendly, open, and approachable.
  • DECISION MAKING & JUDGMENT – Recognizes problems and responds appropriately. Comfortable dealing with ambiguity. Systematically gathers information, sorts through complex issues, and seeks input from others. Addresses root causes of issues and makes timely decisions. Is able to make difficult decisions. Communicates decisions to all appropriate personnel, departments, and business enterprises.
  • JOB KNOWLEDGE – Demonstrates the necessary management, administrative, professional and/or technical skills to meet or exceed position expectations. Uses a common sense approach to completing tasks and meeting deadlines. Keeps job knowledge current and remains in command of all critical issues that develop day-to-day on the job. Seeks to increase job knowledge and value to organization.
  • PEOPLE DEVELOPMENT – Provides feedback and coaching to the team. Rewards hard work and risk taking and takes a mentoring role. Is responsible for challenging and developing team members. Effectively embraces the diversity of skills, leverages and improves the skills of all direct reports. Defines position requirements and necessary skills and embraces and encourages diversity in the applicant pool.
  • PROBLEM SOLVING & ANALYSIS – Breaks down problems into smaller components in order to understand the underlying issues. Is able to simplify and process complex issues, and understand the difference between critical details and unimportant facts. Focuses attention on the primary source or cause of a problem. Demonstrates the ability to identify and successfully resolve issues before they become significant problems.
  • RESULTS FOCUSED – Targets and achieves results by setting challenging goals, prioritizing tasks, and overcoming obstacles. Accepts accountability for results achieved and sets team standards and responsibilities. Provides direction, leadership, and motivation.
  • QUALITY SERVICE – Ability to handle internal/external customer questions, concerns, and complaints effectively, and communicates positively. Consistently maintains a pleasant, courteous, approachable, and professional image.
  • TEAM AND ORGANIZATIONAL LEADERSHIP – Anticipates and resolves conflict. Is able to leverage team diversity as an advantage in driving business results. Motivates and inspires others to accomplish business objectives and effectively utilizes team talents to achieve those objectives. Listens well and communicates in a way that gets the job done.
  • THINK OUTSIDE OF THE BOX – Possesses effective marketing capabilities. Ability to generate new ideas, and be available to “bounce around ideas” collaboratively with the team. Craft a vision to illuminate why Pacific is a great place to build a career.


Five years HR experience including: coaching managers on employee relations, legal issues, policies, recruitment and selection. Two years supervision experience.


To apply and view a complete description of essential functions, minimum qualifications, preferred qualifications, and physical requirements, please visit the Careers at Pacific job posting here. Pacific is an AA/EEO employer and does not discriminate on the bases of any protected category.


Should you have any questions, please contact Human Resources at: 209.946.2124. We look forward to reviewing your application.

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