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Field Services Director

SHRM Human Resources

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Job Status:
Full Time
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  • Consultant
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Job Details



The Field Services Director promotes SHRM’s strategic initiatives, products & services to members and potential members in an assigned territory. The FSD has primary accountability for creating and maintaining effective, collaborative relationships with all stakeholders, including key volunteer leaders and colleagues from other internal SHRM departments. The FSD receives general direction from the Divisional Director to foster the recruitment/retention of all segments of SHRM’s membership, including professional, student, in-chapter, at-large, local members only & potential members. IAlso, collaborates with assigned MEA to serve the territory and functions as a liaison with professional and student chapters, state councils, regional councils, college advisors, and volunteer leaders to achieve the strategic objectives of SHRM and promote/administer SHRM’s policies, operating procedures, programs and services.


• Communicate/promote SHRM's vision, strategic objectives, programs, services, certification and member benefits to volunteers, members (at-large/ in chapters) and potential members.

• Serve as consultant, ombudsperson and primary liaison between SHRM and its affiliates.

• Establish effective relationships with volunteer leaders to influence efficient affiliate operations and ensure alignment.

• Partner with volunteer leaders to ensure membership growth/retention meet or exceed SHRM goals.Provide marketing toolss

• Ensure affiliates meet or exceed SHRM's stated charter and affiliation requirements.

• Develop/coach volunteers through volunteer leadership & professional development activities. F

• Provide leadership/support to affiliates to support knowledge sharing, identify best practices and obtain feedback on needs.

• Public speaker on SHRM benefits, Certification, HR and other topics.

• Lead projects and serve as SME for key initiatives across SHRM. Continually review the effectiveness of the volunteer leader structure and provide recommendations for improvement to assigned Divisional Director.

• Participate in SHRM Conferences and related activities, staff SHRM booth in exhibit halls, and support other related conference and events.

• Collaborate with Divisional Directors in the planning, content development and evaluation of the Volunteer Leaders’ Summit, Case Competition & Career Summits and other events.

• Manage travel to ensure efficiency and cost-effectiveness within established priorities.



• Excellent written, verbal, and social communications skills.

• Ability to establish and maintain effective working relationships with members, volunteers, internal SHRM departments, potential members and community leaders from a business perspective.

• Demonstrated public speaking/presentation skills.

• Ability to multi-task, work independently and meet deadlines with strong organizational skills,.

• Computer/technology skills, with working knowledge of Microsoft Office Suite preferred.

• Responsible for maintenance of a home office.

• Ability to work effectively in a virtual environment with colleagues, members and volunteer leaders.



• Bachelor's degree within Human Resources or Business plus 5-7 years relevant work experience required.

• Certification as a SHRM-Certified Professional (CP), SHRM-Senior Certified Professional (SCP), Certified Association Executive (CAE) highly desirable. If candidate is not certified, must commit to taking the SHRM-CP or SHRM-SCP certification exam by first anniversary in position.

• Professional experience in a human resource management position strongly preferred.

• Experience with volunteer leadership preferred.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 50 pounds.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or TDD (703) 548-6990.

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