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FMT Program Manager, People Management Unit (PMU)

Doctors Without Borders/Medecins Sans Frontieres (MSF)

New York, New York 10001
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Job Details

Job Posting Title


FMT Program Manager, People Management Unit (PMU)




Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that provides medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.




The Field Human Resources Department (Field HR) is responsible for the recruitment, selection, placement, and retention of qualified and well-suited field staff to meet the growing needs of MSF’s field operations. 


The People Management Unit (PMU).  which is based in New York, is responsible for supporting the development of MSF’s field staff’s management skills. Field Management Trainings (FMTs) are currently delivered to managers and supervisors, with additional courses targeting coordinators to be piloted in 2018. The FMT Program Manager is part of a small team scaling up the number of field trainings and associated support activities.




The FMT Program Manager schedules, prepares, and facilitates trainings and other initiatives designed to enhance the management competencies of MSF staff, with a specific focus on OCP. This role will be involved in scheduling and organizing trainings, as well as building and supporting a pool of FMT facilitators. Some involvement in the ongoing development of FMTs learning activities and materials will be required.


The People Management Unit’s activities are expanding and this position is important to the future growth of the unit. Flexibility in taking on tasks and contributing to this growth will be key to the success of the People Management Unit.




Scheduling, Pedagogical Preparation and Follow up of Field Management Training (FMT) Courses



Liaises with RRHs to gather and prioritize needs for OCP field management trainings (FMTs).


Schedules and maintains the calendar of FMT trainings for the year (currently FMT Level 1 and Level 2 programs). Assigns facilitators to each training.


Oversees all pedagogical preparations for each FMT, either in the field or at HQ:

  • Anticipates where training kits need to be located and any local training needs are taken into consideration ahead of each FMT
  • Ensures briefings are scheduled for all FMT facilitators
  • Liaises with mission HRCos to finalize participant lists and open places with other OCs.
  • Maintains accurate lists of participants and ensures distribution to all concerned parties


Compiles and reviews participant feedback from each FMT. Distributes findings, conclusions and recommendations to the PMU Manager, the Country Coordination Team and RRH.


Ensures that all FMT data is correct and centrally collated after each FMT session. Prepares quarterly and annual activity reports.


Creates a follow up calendar after each FMT, ensuring that follow up emails and additional learning materials are sent to participants as per the PMU’s agreed schedule.


Conducts phone/Skype calls with FMT participants as per the PMU’s agreed schedule. Responds to any post-training questions sent by participants to the PMU.


Supports other training sessions and distribution of FMT materials requested by other OCs and MSF sections in the Americas.


Recruitment and Supervision of Field Management Training (FMT) Facilitators (25%)


Manages the pool of FMT facilitators ensuring there are sufficient facilitators to meet demand for FMTs:

  • Identifies and/or recruits new facilitators as needed.
  • Reviews each facilitator’s self-assessment and debriefing notes to ensure appropriate support is organized before future trainings.
  • Trains, supervises, debriefs and evaluates facilitators.
  • Liaises with OCP RRHs and other OCP units to ensure facilitators are briefed before each FMT.
  • Ensures all facilitators are always matched with a more experienced facilitator whenever delivering either the FMT1 or FMT2 for the first time.
  • Reviews each facilitator’s post-FMT survey during their debriefing.
  • Maintains central database of each facilitator’s experience and availability.


Works closely with RRHs and Regional Mobility Officers to identify, train and detach national staff as FMT facilitators:

  • Ensures that new national candidates are identified well in advance of scheduled Training of Facilitator courses
  • Anticipates detaching national FMT facilitators and ensures that they are accompanied with an experienced FMT facilitator


Participates in the identification of facilitators for the delivery of management training modules adapted for other OCP training courses, in HQ and the field, in conjunction with the OCP L&D Unit.


Develops and maintains contacts with other FMT facilitators, internal and external to MSF, to share materials and best practices in team management training.


Facilitation of Field Management Training Courses (35%)


Facilitates approx. 4 FMT cycles per year. (A cycle may vary from 2 weeks of FMT1 sessions up to 6 weeks combining both FMT1 and FMT2 sessions). Travel to field projects to facilitate trainings (4-8 weeks duration) is an essential component of this position.


Under the direction and supervision of the PMU Manager co-facilitates technical trainings for new facilitators (e.g.: Training of Facilitators (ToF), Advanced Facilitation Workshop, Annual FMT retreat).


Contributes to other training initiatives in the MSF movement when applicable, including leading FMT modules in other OCP and MSF technical trainings.


Development of Training Courses, Materials, and Other Initiatives (15%)


Under the supervision of the PMU Manager:

  • Reviews recommendations to existing training modules (based on participant feedback, new methodologies and/or changing needs). After discussion with the PMU Manager, ensures changes are integrated into all master versions of Participant Workbooks and Facilitators’ Guides.
  • Ensures the latest versions of the course materials are available on myMSF.
  • May design and create new course content for FMTs as the programs evolve and mature.
  • Ensures all course materials are available in English and French, and other languages as the library of translations evolves. 
  • Develops the plan and budget to translate course materials into additional languages.


Adapts management training modules for other OCP training courses, in HQ and the field, and ensures their timely distribution to the OCP Training Unit.


Support to MSF USA Field HR Team (5%)


May be required to facilitate sessions at MSF USA Information Days for new recruits, MSF USA Welcome Back Days for second mission field staff, and other MSF USA events.




  • Qualifications in adult learning and/or training plus a minimum 3 years’ related experience.
  • Outstanding facilitation skills.
  • A minimum of one mission in a MSF Coordination position, as well as knowledge of HR management, ideally with MSF.
  • Experience working overseas, with experience in developing countries and in the aid and development sector preferred.
  • Excellent written and oral communications skills in English, strong preference for working knowledge of French or Arabic.
  • Demonstrated ability and experience in:
    • o    determining training and other learning and development related needs
    • o    designing and developing training and other learning and development related programs
    • o    scheduling and administering trainings
    • o    training new facilitators to deliver training programs
    • o    analyzing survey data and providing recommendations
    • Genuine interest in and commitment to the humanitarian principles of MSF.
    • Strong interpersonal skills, especially cultural sensitivity.
    • Ability to handle a large volume of work.
    • Outstanding proven time management and organizational skills.
    • Keen attention to detail with ability to track multiple projects at one time.
    • Ability to work with limited supervision and direction.
    • Excellent judgment and diplomacy.
    • Candidates should be resident in, or willing to relocate to, NYC.







Contract Type


Open ended Contract (This position is permanent, so we put Open Ended Contract)


Additional Information


Starting salary low to high 80s (commensurate with experience).


Desired Hiring Date


January 2, 2018


Working Time %




How to Apply


Please visit our CAREER PORTAL to apply for the FMT Program Manager, People Management Unit (PMU)position. Submissions without cover letter will not be reviewed.


Application Deadline: December 12, 2017


If you encounter any technical problems or issues throughout the application process, please email your resume and cover letter to We will be in contact with you to support you in filling out the necessary application.

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