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HR Business Partner - Contact Center / Miramar

Carnival Cruise Line

Miami, Florida 33178
Job Type:
Job Status:
Full Time
1st Shift
  • Employee Relations
  • HR Generalist
  • Organizational Development
  • Employment/Recruitment
  • Training/Development
Carnival Cruise Line
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Job Details

We are currently seeking an HR Business Partner. The Human Resources Business Partner (HRBP) will be responsible for executing the Human Capital (People) Strategy for a specific business client group(s) or functional organization(s). S/he will implement people and organizational solutions from an enterprise viewpoint and also measure/monitor the needs of employees through effectively building and developing relationships across all levels of the organization. The HRBP will utilize diagnostics to address and understand organizational dynamics to align with the business environment, implement and refine long and short term continuous improvement activities while managing the day-to-day processes and requirements. 

Essential Functions:

  • Develop and refine HR strategies to respond the changing business needs.
  • Identify and utilize HR metrics (i.e. workforce data and trends, turnover, etc.) to diagnose and proactively address or anticipate potential challenges to the business.
  • Partner with the HR team and leaders to formulate business plans, strategic workforce planning objectives and human resources guidelines for client groups.
  • Understand the talent needs of the business and develop strategies to identify, attract and retain/develop the next generation of leaders.
  • Spearhead and/or support the development of competency models and career/learning roadmaps for job families; Conduct competency and skill assessments as necessary.
  • Partner with leaders on small to large scale organizational realignments and other change management initiatives (i.e. reductions in force, mergers and acquisitions and other workforce actions).
  • Provide leaders with ongoing consultation coaching, and best practices regarding business needs and challenges. 
  • Consult with Functional areas of Human Resources (i.e. Training, Compensation & Benefits, etc.).
  • Facilitate annual business initiatives to include the performance management, year-end compensation planning process and employee engagement survey results analysis/action planning, and talent management.
  • Support business with resolution of employee issues, investigations, career counseling and leadership/executive coaching.
  • Advise the business on regulatory employment law (in concert with Legal).
  • Partner with the Talent Acquisition Team, Finance and business leaders to facilitate hiring plans and forecasts. 
  • Partner with business leaders on assessment of talent, succession planning and key talent movements.



  • Bachelor’s Degree in Human Resources or related field experience required.
  • MBA/MS degree in Human Resources or related field preferred.
  • 3-5 years of experience in a functional human resources role or as a human resources business partner.  3-5 years of experience in Employee Relations within a Contact Center is required.
  • Strong multitasking and organizational skills.
  • Ability to set priorities, meet challenging deadlines and quickly get up to speed on the business and priorities.
  • Self-directed individual with initiative, analytical and problem solving skills.
  • Ability to build strong relationships across all levels of the organizations.
  • Project management and strategic planning skills.
  • Strong written and verbal communication/presentation skills.
  • Collaborative and a team player.
  • Skilled consultant and facilitator.
  • Ability to influence  senior management.
  • Ability to work with groups and teams to identify issues and solve problems.
  • Ability to navigate through ambiguity.
  • Can effectively coach and develop professionals.
  • Showcases diplomacy, professional maturity, and an ability to keep confidences.
  • Customer service oriented and ability to listen and understand business priorities.
  • Strong interpersonal and relationship building skills.
  • Ability to give and receive constructive feedback.
  • Ability to partner with employees at all levels, including senior executives.
  • Flexible and has an ability and willingness to continue to learn.
  • Proficiency in Microsoft Office Suite, primarily in Excel, PowerPoint, Word, and Outlook.
  • Proficiency in creation of tools, templates and presentations.
  • PHR or SPHR a plus.
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