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Human Resource Generalist

American Public University System (APUS)

Charles Town, West Virginia 25414
Job Type:
Job Status:
Full Time
1st Shift
  • HR Generalist
  • Administrative
  • Employee Relations
American Public University System (APUS)
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Job Details

Job Description


Job Title:                        Human Resource Generalist

Reports To:                     Vice President, Faculty Human Resources & Administration

Department:                 Faculty Human Resources & Administration

Office Location:            Charles Town, WV

FLSA Status:                  Exempt

Date Posted:

Date Closing:                  Open Until Filled


Synopsis of Role:

The Human Resource Generalist serves a consultative role for the Academic Leadership team and faculty on human resources-related issues. This position works closely with senior HR leadership in supporting the university and carries out responsibilities in the following functional areas: general HR administration, employee relations, training, performance management, recruiting and onboarding, employee events, policy implementation, and employment law compliance. This is a key role in the Human Resource Department with oversight of multiple systems used in the management of full-time and part-time faculty. The Human Resource Generalist interacts with all team members, deans, directors, and faculty in carrying out the daily operations of the department. The incumbent is also responsible for special projects within the department.


Essential Functions:  

  • Maintains high degree of confidentiality when dealing with faculty applicant’s and employee matters relative to the HR function.

  • Provide customer service and updates to candidates, faculty, the Faculty HR & Administration Team, managers and vendors responding to emails and phone calls within 24 – 48 hours.

  • Assists HR leadership with managing and resolving moderate to complex employee relations issues.

  • Assists with employee investigations.

  • Provides day-to-day performance management guidance to directors for faculty (coaching, counseling, disciplinary actions).

  • Works closely with directors and faculty to improve work relationships, build morale, and increase productivity and retention.

  • Provides HR policy guidance and interpretation.

  • Act as Administrator for the Performance Management System to include training, reporting, and responding to director and faculty questions.

  • Manages multiple inboxes.

  • Supports unemployment claims, verifications, protected leave, and background investigation processes and prepares necessary information to support the university.

  • Supports faculty and director inactivation, transitions and transfers; retrieves equipment from remote directors upon inactivation or transition.

  • Oversees distribution of counseling documentation, information, and acknowledgement processes to faculty through the AdobeSign system.

  • Oversees the Faculty Handbook acknowledgement process and ensures documentation is uploaded into OnBase.

  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.

  • Participates in year-end processes.

  • Administers faculty holiday gifts.

  • Participates in developing and carrying out department goals and objectives.

  • Performs other related duties as required and assigned.

 Critical Skills and Job Complexity:

  • Considerable knowledge of principles and practices of human resources.

  • Proactive, flexible, and comfortable in a fast-paced, changing environment, which demands a high level of energy and commitment.

  • Ability to self-motivate and work independently with limited supervision.

  • Excellent verbal and written communication skills; presentation; and interpersonal skills.

  • Ability to work well in a cohesive team environment.

  • Ability to interact with employees at all levels of the organization, external candidates, and vendors in a professional and collaborative manner.

  • Well-developed team skills, unquestioned integrity, and the experience, confidence and presence too effectively handle interpersonal relationships and sensitive HR issues.

  • Demonstrated knowledge and ability to utilize various software applications such as spreadsheets, databases, and presentations.

  • Proficiency with MS Office products.



Preferred Education and Experience:


  • Bachelor Degree in human resources or a related field required; Master’s degree preferred.

  • Minimum of 3 to 5 years human resource generalists or employee relations experience is required.

  • SPHR/PHR certification strongly preferred.

  • Professional experience in an academic environment preferred.

  • Previous management experience strongly preferred.

  • Experience managing moderate to complex personnel issues preferred.




Work Environment and Physical Demands:  


  • Standard office environment in Charles Town, WV

  • Infrequent travel may be necessary

  • Ability to sit for long periods of time

  • Extensive use of keyboard


    Competencies Critical to this Position:


  • Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed; is results driven.

  • Adaptability/Flexibility - Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

  • Stress Tolerance — Ability to accept criticism and deal calmly and effectively with high stress situations.

  • Attention to Detail — Careful about detail and thorough in completing work tasks.

  • Customer Service – Responds promptly to customer needs; meets commitments.

  • Problem Solving – Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully; demonstrates solid troubleshooting abilities.


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