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Human Resources Director, Service Delivery

Vanderbilt University Medical Center

Nashville, Tennessee
Job Type:
Job Status:
Full Time
  • Employee Relations
  • Employment/Recruitment
  • Organizational Development
  • Compensation
  • Benefits
Vanderbilt University Medical Center
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Job Details

Human Resources Director, Service Delivery

Nashville, TN


The Healthcare HR Leader (Service Delivery) leads the Nursing and Nursing Support Service Delivery Team (SDT) and is responsible for creating and implementing strategic HR plans in coordination with business and HR leadership, managing HR related business for multiple entities or functions within the adult hospital and clinics serving as a resource and partner to leaders in maintaining a positive and rewarding work experience for employees.


The right candidate will have effective communications skills to build collaborative relationships within all levels of the organization, prepare/present comprehensive information and function well in an environment with a governance structure that requires in person communication to multiple groups for feedback, recommendations and implementation.


The HR Director develops and evaluates system wide nursing strategy by working with many levels of nursing leadership, ECNO, CNO, ANO, Nursing Directors, Managers and Supervisors.


The Director must have the ability to lead a high performing team with a focus on delivering world class service and coach healthcare leaders on effective leadership practices that create a workplace that fosters trust, collaboration, communication, active listening and quality feedback in the production of high performing teams.


Position requirements include:

•           Bachelor’s degree

•           Seven (7) years of human resource experience in areas such as employee relations consulting, recruitment, organizational development, compensation or benefits with a minimum of two (2) years in a leadership role

•           Healthcare experience is required

•           Proven experience in employee relations and strategic development of actions that produce results with internal business customers

•           Demonstrated ability to review multiple data sources, prepare and present concise analysis

•           Demonstrated ability to take complex ideas and communicate in clear and effective manner

•           Strong business literacy skills in both verbal and written communication

•           Highly confident, self-directed, motivated and diplomatic

•           PHR or SPHR certification is preferred


VUMC HR Service Delivery:

Our Service Delivery Team supports VUMC employees and leaders with key human resource (HR) needs.  We are able to help proactively consider many perspectives that result in best practice solutions, and we are available to provide coaching through all aspects of employment, guide employees and leaders to resolve employment concerns, clarify policy and answer employment questions, develop strategic initiatives for engagement, recognition and retention, assist in change, conflict management and mediating/facilitating conversations, and offer career development solutions.


Learn more and apply online at:


Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.


VUMC Recent Accomplishments:

•US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training

•Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.

•Becker's Hospital Review: one of the "100 Greatest Hospitals in America"

•The Leapfrog Group: grade "A" in Hospital Safety Score

•National Institutes of Health: among the top 10 grant awardees for medical research in the US

•Magnet Recognition Program: Vanderbilt nurses are the only group honored in Middle Tennessee

•Nashville Business Journal: Middle Tennessee's healthiest employer

•American Hospital Association: among the 100 "Most Wired" medical systems in the US


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