Sign In
 [New User? Sign Up]
Mobile Version

Human Resources Manager

Heywood Hospital

Gardner , Massachusetts 01440
Job Type:
Job Status:
Full Time
1st Shift
  • Training/Development
  • Organizational Development
  • Labor/Industrial Relations
  • Administrative
  • Employee Relations
Heywood Hospital
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Reporting to Heywood Healthcare's Director of Human Resources, the Manager of Human Resources (HR functions as a strategic business partner and advocate by helping to identify and direct solutions to organizational needs while ensuring the efficient delivery of HR programs and services for the Heywood Healthcare system. Oversees a team of HR professionals and support staff in the delivery of consultation and support in areas such as talent acquisition, employee engagement, employee relations/labor relations, performance management, culture, change management, workforce planning, people development, and coaching. The position works closely with management and leadership to develop and execute HR strategy in support of Heywood Healthcare's mission and business objectives.


Minimum Education

  • Bachelor's degree with at least 5 years of progressively responsible experience or equivalent combination of education and experience required

Minimum Work Experience

  • At least 5 years of progressively responsible experience or equivalent combination of education and experience required
  • Experience in Healthcare preferred
  • Experience working with labor unions requiredKnowledge of training techniques and classroom presentation skills
  • Experience working within and across a complex organizationAdvanced knowledge of state and federal employment laws and regulations.
  • Proven ability to manage fair and objective investigations and resolve complaints

Required Skills

  • Excellent communication and interpersonal skills.
  • Aptitude to facilitate focus meetings and other communication forums.
  • Demonstrated writing skill at an advanced level.
  • Ability to compose professional correspondence and documentation.
  • Ability to work with a high degree of autonomy and make critical decisions in a fast paced environment.
  • Ability to generate and analyze reports, and present technical data in a clear and concise manner.
  • Advanced understanding of how job practices impact specific systems within the organization.
  • Comfort in utilizing and leveraging technology to enable an HR service delivery model. Advanced computer skills and ability to work with relational databases and social media. Ability to work under pressure and manage multiple initiatives concurrently.
  • Must be able to set own priorities.
  • Ability to analyze and synthesize facts, and exercise sound judgment in arriving at conclusions.
  • Strong critical thinking and decision making skills.
  • Ability to read, translate, and synthesize complex documents, including contracts and collective bargaining agreements
  • Ability to foster a cooperative work environment.
  • Demonstrated ability to apply emotional intelligenceAbility to develop and implement recruiting and retention programs.
  • Knowledge of current HR trends and issues.
  • Ability to think creatively and manage ambiguity.
  • Ability to provide direction and motivate outcomes. Self-motivated with a bias for action.
  • Track record of positive results and an ability to continuously improve and drive change.
  • Ability to maintain strict confidentiality

Required Licenses

  • Professional Certification in Human Resources strongly preferred (PHR/SPHR)

Functional Demands

Physical Requirements

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Organizational Expectations

Behavioral Attributes

The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.

Essential Functions

  • Conducts interactions with everyone in a friendly, courteous and respectful manner.
  • Goes out of his/her way to offer assistance to others. If he/she cannot offer assistance, then finds someone who can.
  • Advocates to ensure privacy and confidentiality while helping others to maintain awareness.
  • Maintains a clean and safe hospital.
  • Responds appropriately and immediately in emergency situations.
  • Maintains a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort, and minimize risk and injury.
  • Ensures compliance with regulations to maintain accreditation and licensure.
  • Complies with the Hospital Attendance and Tardiness Policy.
  • Completed all Hospital and Department Specific Mandatory requirements in the prior calendar year.
  • Reports Incidents in a timely and effective manner.
  • All employees with direct patient contact are responsible for actively engaging in the practice of, monitoring and enforcing compliance to hand hygiene.
  • Manages day-to-day HR operations at the Heywood Hospital Campus and all other system locations as required.
  • Collaborates with HR Director, HR staff and shared services (e.g., benefits, compensation, HRIS, occupational health) to implement and ensure consistent application of HR programs, practices, and procedures.
  • Assists in orienting new staff, and provides ongoing training and development of assigned staff; sets goals, evaluates performance, and provides feedback on an ongoing basis.
  • Assists with the maintenance of HR policies.
  • Collaborates in designing innovative HR programs and practices.
  • Develops cross-functional relationships and establishes strong partnerships throughout the organization to identify and execute key opportunities to impact business strategy and priorities, promoting and presenting HR services and value.
  • Drives the HR components of business strategy through planning, developing, and implementing HR initiatives that increase productivity and competence, and improve quality and patient satisfaction.
  • Facilitates employee engagement and satisfaction through promotion of the Heywood Healthcare culture.
  • Participates in HR projects focused on continuous improvement of core programs and services.
  • Remains up to date on relevant state and federal employment laws and regulatory requirements, ensuring HR policies, practices and procedures are in compliance; transfers knowledge to staff and managers as necessary.
  • Investigates and responds to internal and external complaints, utilizing services of labor relations and inside/outside counsel as appropriate; ensures proper documentation and regulatory compliance.
  • Provides regular reports and analysis to management and HR leadership (e.g., trends, recruitment, turnover, etc.).
  • Assists in the development of department goals and objectives.Works with HR leadership to design, develop and maintain the recruitment philosophy and strategy for the organization (including its description, recruitment measurement definitions, regular measurement reporting, action plans, etc.).
  • Explores industry best practices in recruitment, employee engagement, performance management, and workforce development; makes recommendations for implementation as appropriate based on organizational needs and culture.
  • Participates in outreach efforts to establish relationships and talent pipelines with local schools and universities.
  • Assesses organizational training needs and collaborates with Director of Human Resources to develop, promote, and deliver training programs.
  • Participates in financial and budgetary management; recommends and develops budget for area of responsibility.
  • Ensures consistent application of policies, guidelines, and collective bargaining agreements.
  • Participates in special projects and system-wide initiatives.
  • Engages in committees, projects and other functions upon request from leadership.
  • Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner.
  • Performs other related duties as assigned.

Statement of Other Duties

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.

SHRM provides content as a service to its readers and members. It does not offer legal advice, and cannot guarantee the accuracy and stability of its content for a particular purpose. Disclaimer