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Human Resources Manager

Delaware North Companies - New Orleans Airport

New Orleans, Louisiana
Job Type:
Job Status:
Full Time
  • Benefits
  • Employee Relations
  • Employment/Recruitment
  • Health, Safety, Security
  • Labor/Industrial Relations
Delaware North Companies - New Orleans Airport
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Job Details

Delaware North’s travel hospitality division is one of the world’s top airport food service and retail companies, and we are GROWING!

We operate in more than 30 airports around the world – managing 200-plus brands in more than 300 restaurants and retail stores. We recruit the best qualified candidates, including those who enjoy a fast-paced business in which every day brings new challenges and excitement by creating memorable experiences for our guests.

We are looking for an experienced Human Resources Manager at the Louis Armstrong Airport in New Orleans LA. The Human Resources Manager is responsible for all Human Resource functions/administration at the unit level, specifically supporting non-exempt union and non-union workforce; including training, coaching/counseling, employee relations, benefits and terminations.

Recruiting, hiring and staffing of associate workforce - with college fairs, job fairs, local job boards; maintain applicant tracking, administer unit's pre-employment background/drug testing programs; process new hire paperwork.

 Provide direction and guidance to managers and associates on human resource policy/issues, including recruitment, employee relations, corrective counseling, policy interpretation, legal compliance, health and welfare benefits, worker’s compensation and disability. 

Ensure unit compliance with all federal, state and local corporate employment requirements, i.e. I-9, EEOC, OSHA and employee files 

Thoroughly investigate and research employee relations issues under the guidance of the General Manager, and/or VP HR and make recommendations.  Respond to company policy and procedure questions.

Training & Development:  Support General Managers/Managers in the development of their direct report(s) to prepare leaders for growth opportunities (unit/new locations). 

Support team training to implement and deliver unit-specific training programs for hourly employees, including facilitation of New Hire Orientation and Guest Path training.

High Performing Team:  support HPT behaviors and initiatives, including change management, alignment meetings, team assessments.

All other duties as assigned

Salary is 61-65K plus yearly bonus and great benefits


5+ years management experience in Human Resources with a strong background in Employee Relations, recruiting and experience in a unionized environment is a must!

Bachelor’s degree with a focus on HR preferred or equivalent work experience.

Knowledge of HR and state and federal employment law.

Strong organizational, analytical and problem-solving skills and attention to detail.

Good communication skills, ability to speak with all levels of an organization and demonstrate high integrity when dealing with sensitive and confidential information.

PHR certification preferred

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