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People Services Consultant

Envoy Air Inc. an American Airlines Group company

Irving, Texas 75063
Job Type:
Job Status:
Full Time
  • job_category_human_resources
  • Manufacturing / Production
  • Communications
  • Employee Asst. Programs
  • Employee Relations
  • HRIS
  • Labor/Industrial Relations
  • Legal
  • Organizational Development
  • Employment/Recruitment
  • Training/Development
Envoy Air Inc. an American Airlines Group company
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Job Details

The People Services (PS) Consultant is the primary liaison between Field Services, their respective leadership teams and People Services centers of expertise.  This role is critical in executing strategic people initiatives, providing great internal customer support/service, and driving PS functional excellence and process improvement, as well as identifying HR solutions and strategies needed to support the business unit specifically. 


Responsibility Areas

HR Consultant and Business Partner

  • Creates trusted relationships with leaders by demonstrating credibility in the full spectrum of HR and Operational principles, and exceptional interpersonal skills.
  • Consults and advises managers on the HR processes to ensure understanding, compliance, and successful implementation of all programs and initiatives. 
  • Possesses the ability to solve complex organizational issues and coordinates across the PS to ensure integration of key initiatives and programs.
  • Build leadership capability within field services.
  • Improve associate performance through increased engagement and retention of key talent.
  • Ensure the business is well positioned to overcomes challenges and for future growth.
  • Ensure seamless, efficient delivery of all HR programs and services.
  • Uses HR/business analytics and metrics to proactively identify gaps, and propose and implement changes necessary.
  • Partner with field management on employee relations best practices to include investigations, performance management and other employment matters. 
  • Travel 25-30%

Build and Develop Organizational Capabilities (Talent Management/Organizational Consulting)

  • Partners with field managers in support of development and retention efforts for our key and high performing talent to ensure we have the capability to maintain and grow our business.   
  • Acts as coach and mentor to managers and high performing associates as it pertains to their overall career development and progression.
  • Works with managers to ensure performance management is being effectively employed in support of our high performance culture. 


Key Required Skills

  • Strong functional HR knowledge and skills. Demonstrated expertise in HR best practices.
  • Ability to conduct and manage complex investigations and recommend action; provide counsel and recommendations to supervisors and managers in matters of employee conduct, performance, corrective and disciplinary action, consistent with company policies and applicable federal and state labor laws.
  • The ability to deliver results. Understands business goals and is able to recommend new approaches, policies and procedures to effect continual improvements in business objectives and productivity within the designated area of responsibility.
  • Strong problem solving ability. Able to break down problems into fundamental parts, identify root causes and make informed decisions that lead to innovative solutions.
  • Ability to quickly build trust and behave in a manner that is open and transparent.  Ability to collaborate at all levels of the organization.
  • Being an enthusiastic team player with a strong drive to create a positive work environment that enhances the employee experience.
  • Excellent organizational, communication, emotional intelligence, and interpersonal skills. Ability to provide regular, consistent, and meaningful information to others.


Position Requirements

  • Bachelor’s degree in Human Resources, Business Administration or related field, or equivalent combination of experience and education.
  • 5 - 7 years of professional HR experience (experience in generalist, specialist and client-facing roles preferred)
  • Knowledge of employment laws and regulations related to HR
  • Demonstrated ability to use and manage data and HR analytics
  • Ability to read, write, fluently speak and understand the English language
  • Possess the legal right to work in the United States


Position Preferences

  • PHR or SHRM-CP a plus






Envoy is an Equal Opportunity Employer - Minorities/Women/Disabled/Veterans.

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