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Performance Development Facilitator

Easterseals Bay Area


Location:
Pleasant Hill, California 94523
Date:
03/10/2017
Job Type:
Employee
Job Status:
Full Time
Categories:
  • Organizational Development
Easterseals Bay Area
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Job Details

Essential Job Functions:
The Performance Development Facilitator delivers the training content for the Performance Thinking Manager program – presents the concepts and models, leads the practice activities, and oversees the coaching and certification of workshop participants.  As an important member of the Performance Development team at ESBA, the Facilitator contributes to the provision of the Performance Thinking Manager program by providing critical information to staff, support to managers learning to apply Performance Thinking and the Six Boxes approach, access to tools and resources that accelerate or enable performance, and coaching and feedback to managers on Performance Development Plans.  Additionally, the Facilitator documents workshop activities, monitors program effectiveness, and regularly contribute to content development as part of continual program improvement.  The facilitator oversees coaching during workshops as well as in-situ coaching to a manager engaging in performance development work with their direct report. The Performance Development Facilitator plays a critical role in establishing and maintaining a culture of performance improvement and career development across all departments in the organization.

Requirements

Responsibilities:
  • Become certified as a Six Boxes Performance Thinking Manager and Coach and complete the steps to being a certified Facilitator of the Performance Thinking Manager program at ESBA
  • Coach managers in Six Boxes Performance Thinking logic and in creating Performance Development Plans that improve performance and make a positive impact on ESBA Business Results
  • Assist in the ongoing creation of performance development tools and resources
  • Acclimate on-boarding managers and new members of the senior leadership team to ESBA’s Performance Thinking culture
  • Advise employees about performance management initiatives and procedures; provide coaching to supervisors learning to employ Performance Thinking logic to develop direct-reports and teams
  • Review Performance Development Plans; collaborate with a manager to support successful execution of a plan, and track measurement results. This position will entail traveling to various ESBA offices across Northern CA.
  • Monitor and coordinate a small group of ESBA’s internal certified Performance Thinking coaches, ensuring efficacy of their ongoing support efforts to develop managers learning to utilize performance tools; provide feedback, clarify expectations, and monitor progress of staff going through the Performance Thinking Manager coaching program, to become a certified coach
  • Collaborate and consult with the Performance Development Manager and the Employee Relations Manager to provide recommendations to the Director of Performance Development and the Director of People Operations regarding directions to take, tools and processes to initiate, training to provide, for managers struggling with performance management with a particular employee
  • Serve as a liaison between People & Performance, department heads, and ESBA managers to coordinate administration of the Performance Development Cycle – ensure that Position Expectation Tools are delivered to new hires during on-boarding, consult with managers to identify a target for development for their direct reports based on the quarterly Performance Feedback Form review process, confirm that submitted Performance Development Plans are executed and performance improvement is documented
  • Remain knowledgeable about all organizational policies, procedures, and Performance Development initiatives
  • Maintain understanding of local, state and federal regulatory agency rules, and CARF standards as they pertain to performance review and performance development processes and documentation
  • Must attend staff meetings, trainings, and other meetings as requested
  • Responsible to complete additional job duties as assigned by Supervisor
  • Attaining and achieving position competencies in relation to role responsibilities.
Minimum Education & Experience Equivalent to:
  • Bachelor’s degree is required
  • Experience developing training materials and content and delivering trainings to small and large groups is highly preferred
  • Two-to-three years of customer service experience – in an environment with regular face-to-face customer interaction - is preferred
  • Human Resources experience is strongly preferred
  • Behavioral Analysis experience is preferred
  • Familiarity with Six Boxes approach; certification in the Lead-Manage-Coach / Performance Thinking Manager program preferred
  • Proven track record of meeting and exceeding goals in a fast paced, dynamic environment is a must

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