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Product Specialist - COBRA and Transporation Benefits

Employee Benefits Corporation

Middleton, Wisconsin 53562
Job Type:
Job Status:
Full Time
  • Administrative
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  • Consultant
  • Organizational Development
  • Training/Development
Employee Benefits Corporation
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Job Details


Calling all HR professionals!  Have a niche for COBRA?  A passion for transposing complex, regulatory information into easy to understand processes and communications?  A yen for thinking outside of the box?  A zest for a role made up of learning, planning, collaboration, and communication?  This may be the role for you!


At Employee Benefits Corporation, creating and maintaining meaningful relationships around our trusted brand of “making things easy” for our clients is key to our success.  Employee Benefits Corporation is currently seeking qualified candidates for a Product Specialist.  The Product Specialist is responsible for managing the company’s COBRA and CommuteEase product solutions.  As a subject matter expert on all aspects of these product solutions, the Product Specialist is responsible for ensuring the highest quality of service, while maintaining compliance with Federal and State regulations.  As the primary point of contact, this role provides ongoing monitoring and operational oversight, facilitates issue resolution and participates in implementation and continuous improvement initiatives related to the COBRA and CommuteEase product lines.  Reporting directly to the EVP of Operations, the successful incumbent will have the autonomy to drive results and impact change.


Some of the more specific duties include:

  • Develop expert knowledge for the assigned products including product regulations, product design, business processes, vendor technology solutions and internal technology support solutions
  • Coordinate support across various stakeholders to ensure successful onboarding of clients to the assigned products
  • Work collaboratively across the organization to proactively identify trends and potential issues
  • Monitor and manage issue reporting and resolution internally and with third parties
  • Develop and implement processes to resolve gaps in workflow effectiveness and increase product growth and customer satisfaction
  • In partnership with the Executive Vice President of Operations, establish annual goals and develop reporting to measure effectiveness
  • Communicate and reinforce changes in operational policies and procedures
  • Assist in the implementation and training of software releases and integrated product solutions
  • Provide customer centric service to internal  and external customers on product-related accounts, plan design and plan administration
  • Proactively identify customer communication needs
  • Continually review third party solution provider capabilities and identify opportunities for additional advances and efficiency in operational interaction
  • Contribute toward enhancing client experience and process and product improvement through observation, trend identification and customer feedback
  • Reconcile invoices and reports from third parties



Qualified candidates should have a Bachelor Degree in Business or related field (which may be substituted by four years directly related experience or a combination of education and experience).  A minimum of three years’ experience working with pre-tax plans and/or COBRA/Billing Services is also required. 

Other qualifications are:

  • Ability to build, sustain and foster relationships at all levels of an organization
  • Knowledge of project management, implementation theory and methodologies
  • Effective verbal and written communication skills, utilizing proper grammar, syntax and excellent business acumen
  • Excellent problem solving skills, and highly adaptable   
  • Self-motivated, able to learn quickly and research issues independently and with limited direction
  • Intermediate working proficiency with Microsoft Excel, Word and Outlook and basic working proficiency with Microsoft Power Point 
  • Ability and willingness to travel occasionally to an outside client, meeting or conference, requiring some overnight stays    


Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state regulated continuation plan administration, through informative education materials, dedicated reporting, creative plan design and expert customer support.  Employee Benefits Corporation offers a family-oriented environment made up of caring, committed professionals who are passionate about delivering an excellent experience to our brokers, employers and their participants. We’re 100 percent employee-owned which instills a refreshing sense of true ownership and accountability knowing our efforts directly impacts our success. We don't just work here. It's personal; and we take pride in everything we do. We offer an attractive and comprehensive compensation and benefits package, including retirement benefits.  We encourage professional development and support a healthy work-life balance. Employee Benefits Corporation is an Equal Opportunity Employer. 

If this position sounds like what you have been searching for in a career, please apply below. Once your resume has been submitted and reviewed, we will contact you if you are selected for an interview.

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