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Senior Employee Relations Consultant

Texas Christian University

Forth Worth, Texas 76129
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Job Details

Job Summary:

The Senior Employee Relations Consultant provides a full range of employee relations services to the campus community, including consultation and support to management and employees through analysis and interpretation of University policies and procedures, review of applicable employment and labor laws, providing objective problem-solving and decision-making assistance as well as mediation and conflict resolution services. A flexible work schedule is required.

Duties and Essential Job Functions:

  1. Serves as an initial contact for individuals seeking advice on employee relations matters by providing coaching and counsel to employees and managers; serves as an objective problem solver; provides direction on and reinforces consistent and equitable application of employment regulations, laws and TCU policies/procedures; conducts audits; identifies and reports compliance issues; coordinates issues with appropriate resources to help identify a successful conclusion.
  2. Facilitates communications and fostering effective working relationships with employees at all levels and functions, balancing employee advocacy with stewardship of University's needs, goals and values; strives to resolve internal conflict informally through appropriate conflict management and mediation techniques; provides direction and support to TCU staff, faculty and administration regarding personal and institutional complaints and issues; collaborates with managers and employees to improve work relationships, build morale, and increase productivity and retention.
  3. Consults with managers to develop workplace and job expectations and to address performance issues of employees; assists with clarifying goals and objectives; provides counsel related to documenting, coaching and training; assists with preparing and reviewing formal corrective actions documents, including performance improvement plans; provides strategies for resolving complex and critical employment matters.
  4. Conducts effective, thorough and objective employment-related investigations. Writes and maintains clearly-articulated documents related to various disciplinary matters, including but not limited to notes, incident reports, formal corrective action documents/plans and investigations reports.
  5. Supports compliance with ADA by providing counsel, reviewing accommodation requests, communicating decisions with employees/supervisors, and ensuring implementation of determined accommodations. Promotes training and advice to management in preventing and/or addressing such claims or requests.
  6. Coordinates all aspects of the performance appraisal process; prepares communications and provides training to employees to ensure timely and complete information is provided; tracks appraisals and consults with supervisors and Employee Relations Director as appropriate.
  7. Identifies employee relations training for departments and individual coaching needs; develops, implements, and delivers training in coordination with Organizational Development.
  8. Coordinates all aspects of the exit interview program; prepares surveys, meets with employees, compiles feedback and maintains program metrics.
  9. Assists with the review and development of new as well as revisions to existing policies/procedures and employee handbook based on business trends and regulatory updates.
  10. Analyzes current processes and procedures and recommends updates to achieve a more effective work flow; regularly maintains process and procedural documentation.
  11. Represents the department and the institution by serving on University committees, communicating with third-party agencies, and attending community-based programs. Serves as a proxy in the absence of the Director.
  12. Assists with the identification of and implementation of projects and programs.
  13. Performs other related duties as assigned.

Required Education and Experience:

  • Bachelors' degree in Business, Human Resources, Industrial/Labor Relations or similar field
  • 4 years' experience in employee relations and dispute resolution with demonstrated experience in investigating complaints, incidents, and/or grievance investigation and resolution; strong HR background.

Preferred Education and Experience:

  • Mediation facilitation and/or coaching
  • Collective bargaining

Required Licensure/Certification/Specialized Training:

  • None

Preferred Licensure/Certification/Specialized Training:

  • PHR, SHRM-CP certification
  • Training and/or certification in mediation
  • Title IX related training or certification through a nationally-recognized organization

Knowledge, Skills & Abilities:

  • Knowledge of and ability to comply with and keep apprised of applicable legislation, standards, policies and procedures pertaining to Human Resources.
  • Knowledge of and the ability to uphold University and departmental policies, practices, and processes.
  • Knowledge of dispute resolution techniques.
  • Knowledge of labor relations issues with the ability to reconcile using negotiation strategies.
  • Knowledge of crisis intervention techniques with the ability to react calmly and effectively in emergency situations.
  • Knowledge of customer service techniques and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of problem solving, interviewing, investigating, and research techniques.
  • Knowledge of and demonstrated proficiency using an integrated administrative system and current computer software programs. Ability to retrieve and analyze data to create reports.
  • Skill in effective written and verbal communication with all levels of the University with tact & diplomacy. Ability to speak conversational Spanish and read/write basic business communication in Spanish preferred.
  • Skill in analyzing and organizing information to define problems, collect data, establish facts, and draw valid conclusions to solve complex problems.
  • Skill in writing, developing and delivering engaging presentations.
  • Ability to listen objectively to employee concerns and complaints and recommend an appropriate course of action.
  • Ability to manage multiple, on-going and complex caseloads incidents and complaints that ensures the prompt, effective, and equitable conclusion of matters.
  • Ability to be discrete and vigilant in maintaining confidentiality of sensitive and private information.
  • Ability to design and implement programs and projects simultaneously in a timely manner.
  • Ability to evaluate, recommend, and implement operational improvements.
  • Ability to work independently without supervision and as a member of a team serving a common goal.

Physical Requirements (With or Without Accommodations):

  • Visual acuity to read information from computer screens, forms and other printed materials and information.
  • Able to speak (enunciate) clearly in conversation and general communication.
  • Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
  • Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
  • Lifting and moving objects and equipment up to 20 lbs.

Work Environment:

  • Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
  • Frequent travel to various buildings on campus and some off-site travel.
  • There are no harmful environmental conditions present for this job.
  • The noise level in this work environment is usually moderate.
  • Occasional lifting and transportation of presentation materials.
For a full list of all job requirements and to apply:
enter Job Number 2016-240

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity,
gender expression, national origin, ethnic origin, disability, genetic information, covered veteran
status, or any other basis protected by law.

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