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Senior HR Representative - Staff and Labor Relations

Duke University

Durham, North Carolina 27708
Job Type:
Job Status:
Full Time
1st Shift
  • EEO/Affirmative Action
  • Employee Relations
  • HR Generalist
  • Labor/Industrial Relations
Duke University
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Job Details

Staff and Labor Relations' mission is to develop program initiatives and provide services to all employees to improve the quality of the work environment in light of the following values:

  • Treat our clients with empathy, professionalism, compassion, honesty, courtesy and respect
  • Approach employee concerns with objectivity, confidentiality, consistency, timeliness and flexibility.
  • Recognize workforce diversity as a source of strength.

Staff and Labor Relations provides HR policy support and guidance, manages the dispute resolution and disciplinary processes, manages the collective bargaining agreements with employees represented by a union, and helps foster effective manager-employee relationships.  

Advise and assist management and staff on employee issues and concerns through communicating, interpreting and recommending appropriate use of human resource policies and procedures, and services and programs offered by Duke University/Duke University Health System. Serve as a lead, resource capacity for other HR staff and in initiating new programs.

Work Performed:

  • Advise and assist management and staff to respond to employee issues and concerns by interpreting applicable HR policies and procedures and making responsible recommendations in these areas as necessary and appropriate; initiate recommendations for appropriate measures to address underlying systemic problems or issues represented by the expressed concern, including but not limited to, suggestions on policy clarification or development, appropriate training or other development interventions.
  • Serve in a specialist, liaison capacity for Staff & Labor Relations and respective entities; evaluate and research professional trends and issues in specialty area relevant to HR; educate other HR staff about specialty to ensure consistent and equitable application of HR policies and procedures; collect, research and disseminate appropriate internal and external material on HR issues and trends, and provide in-service training support as well as the development of Duke-wide programs to enhance understanding of this material as needed; identify and recommend new policy or program initiatives in specialty area designed to enhance delivery and quality of service.
  • Apprise Director of Staff & Labor Relations of organizational issues, problems or trends; prepare reports, analyses and other written communication setting forth progress, adverse trends and appropriate recommendations or conclusions as necessary or requested.
  • Implement and coordinate HR programs supporting organizational strategic objectives for creating and maintaining a model work place, including but not limited to, promotional career advancement programs, employee participation and input vehicles, and management development and training.
  • Provide staff support on implementing major organization-wide projects, including but not limited to, employee opinion surveys, multi-cultural awareness and sensitivity programs and employee advocacy/conflict resolution procedures.
  • Identify problem employee relations areas that impede organizational progress; recommend appropriate interventions and/or other corrective actions as needed.
  • Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification.  This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.


Education:  Work requires organizational, analytical and communication skills acquired through the completion of a bachelor's degree program.

Experience:  Work requires three years of progressive business, administrative and/or supervisory experience, at least one year of which is directly related to employee and/or labor relations to acquire competence in applying human resource policies and practices related to employee and/or labor relations. A master's degree in a related field may be substituted for 2 years of general experience.  Experience with the grievance process and unions highly preferred.  Experience within an academic setting and/or healthcare highly preferred. 

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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