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Senior Program Manager

City of Carlsbad

Carlsbad, California 92011
Job Type:
Job Status:
Full Time
  • Organizational Development
City of Carlsbad
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Job Details

This recruitment is for a two-year limited term position.  The Senior Program Manager will implement and manage talent assessment and development practices and establish succession planning for the city's Library & Cultural Arts Department.

The Community: The City of Carlsbad is ideally situated in north San Diego County where a great climate, beautiful beaches and lagoons, and abundant natural open space combine with world-class resorts, family attractions, well planned neighborhoods, excellent schools, and a charming village atmosphere to create the ideal California experience. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 113,000 residents. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life.

A full-service city, Carlsbad has its own police and fire services, a water district, parks and recreation, and library and cultural arts departments, in addition to standard administrative and public works functions. The operating budget for Fiscal Year 2017-18 is $257.6 million and new CIP appropriations for the year total $54 million. Known for its financial stability, the city maintains an AAA credit rating and has a general fund reserve balance exceeding $61 million.

The Department: The Library & Cultural Arts Department provides educational, informational, and cultural services for the Carlsbad community, and contributes to a high quality of life by supporting lifelong learning, the pursuit of knowledge, and an environment conducive to community gathering. With a staff of 110 FTE (approximately 215 staff count) and a budget of $13 million, the department operates three facilities that include the Carlsbad City Library, the Georgina Cole Library and the Library Learning Center and offers a variety of visual and performing arts programs, public art and arts education opportunities.

The Position:  This person will be responsible for and have considerable latitude to manage and/or direct others in the administration of assigned specialized programs. The Senior Program Manager will work cross-functionally to perform highly responsible, complex, professional, administrative and technical work.

The ideal candidate for this role is an innovative and forward-thinking professional who will strategically advance current and future strategies and business objectives for the department, maximizing the impact of existing resources. The successful candidate will recognize and build upon the strengths of current team members while building an effective succession plan designed to position the department for future success. He/she should be able to arrive at creative solutions by combining critical thinking with a thorough understanding of organizational culture and capacity; act as a positive change agent; and demonstrate skill in planning and managing the orderly implementation of change. The ideal candidate will have a proven track record of strong management and leadership and effective relationship building, who values the perspectives and contribution of all stakeholders including staff, customers, partners, and citizens.

Recruiting Process: If selected to move forward in the recruiting process, there will be an oral board panel interview, scheduled in December - date TBD.

Key Responsibilities:

Evaluates and designs organizational structure, aligning staff roles and responsibilities with service directions.

Anticipates emerging services in the library and arts and culture fields, within the context of community expectations.

Collaboratively develops standards of performance and job-specific competencies.

Assesses staff talent.  Creates a sustainable staff development model for the department, leveraging city, regional, state and national resources. 

Performs project and policy analysis, which includes: conducting research; identifying and raising pertinent issues; summarizing findings and presenting results.
Leads cross-functional special project teams on special studies and complex projects/programs, using effective project and/or program management skills and techniques; makes recommendations on regional standards, regulations or policies.
Coordinates groups of related projects to ensure that the goals and objectives of assigned program(s) are met by performing the duties personally, through other team members or by working with employees.
Serves in the capacity of subject matter experts for assigned program(s).
Chairs, leads or provides professional guidance and expert assistance to committees.  Provides expert reporting to department leadership, Library Board and Arts Commission, and department staff.



Knowledge of:

  • Principles and practices of organization, administration, budget and personnel management.
  • Applicable Federal, State, and Local laws, codes, rules, and regulations.
  • Technical program requirements.
  • Government management principles.
  • Establishing and executing the governance framework for projects and programs using best practice project management methods.
  • Professional presentations.
  • Analytical methods including research and statistical methods.
  • Professional communication techniques, both oral and in writing.
  • Organizational strategies.


  • Managing multiple broad and complex programs.
  • Leading special teams or task force(s) and ensuring high performance of teams.
  • Understanding and anticipating emerging services in the library and arts and culture fields, within the context of community expectations.
  • Conducting research; analyzing and interpreting a variety of data and/or information and making recommendations based on findings.
  • Writing, compiling and presenting reports.
  • Monitoring compliance with applicable governmental regulations (Human Resources rules, requirements, job class specifications).
  • Managing projects including monitoring scope, resources and outcomes.
  • Collecting, compiling, analyzing, organizing, and presenting data.
  • Advanced skills in financial management and budgeting.
  • Communication, interpersonal skills as applied to interaction with coworkers and supervisor.
  • Navigating and makes course corrections in current and future planning.
  • Garnering trust and building confidence.
  • Forging relationships with the entire organization.
  • Using computers and related software applications.

Experience and Education:

Bachelor's Degree in a related field and 5-7 years of professional experience managing multi-year, high level, broad, complex programs for a government agency and/or comparable experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.    Prefer experience with talent assessment, career pathing and succession planning.

A master's degree in library and information science, arts administration, education, public administration, business administration or related field is desirable.

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