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Training Officer - Talent Development

MTA Metro-North Railroad

New York, New York 10004
Job Code:
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Full Time
  • Training/Development
  • HR Generalist
MTA Metro-North Railroad
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Job Details


Training Officer - Talent Development


Location: Manhattan Midtown                                        

Job ID: 91331              

Salary: Grade: G   $99,000 - $104,000

Application Deadline: November 24, 2017

Metro-North Railroad reserves the right to remove this posting prior to application deadline.


MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 82 million customers annually, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is the busiest commuter railroad in the nation. MTA Metro-North Railroad strives to provide a safe commute, great service to its customers and rewarding opportunities to its employees.



This position is responsible for: Delivering training to new hires and incumbent employees. Selecting and supervising new hire trainees, including ongoing performance reviews/evaluations, determination of eligibility to continue program, and approval of program completion. Managing the overall delivery of training programs, including coordination with the client department(s), management of resource needs, coordination of trainee schedules, record-keeping, and other administrative responsibilities. Supporting and/or conducting training program development work as required. Performing peer review activities. Courses include but are not limited to: leadership development, career development, professional development and technology courses. Also responsible for administering assessments such as DiSC.



Prepare, schedule, and deliver training programs. Includes new hire, regulatory, refresher, and induction training as required. Includes technical and non-technical training as required.

Perform ongoing evaluation of new hire student performance. Review records and counsel students. Implement disciplinary action as required, up to and including termination from the program. Participate on performance review committee(s) or similar efforts with other Training Officers, to establish and ensure a consistent approach to new hire performance issues. For training of incumbent employees, monitor student performance and coordinate with client department(s).

Participate in the development and maintenance of a comprehensive onboarding process for new Training Officers. Mentor and team-teach with new Training Officers to facilitate their development as fully-qualified Training Officers capable of independently delivering effective training. Provide planning and guidance in preparation for team teaching events, ensure effective support to the new Training Officer during training delivery, and provide ongoing formal mentoring and informal feedback. When team-teaching with fully-qualified Training Officers, provide regular peer-to-peer feedback.

Participate in establishment, maintenance, and improvement of a peer review program among Training Officers across the Department as required. Conduct peer observations and provide feedback. Participate in the identification of best practices for the Department.

Serve as a subject matter expert in the development, review, evaluation, and revision of training programs for compliance with current statutory/regulatory requirements, documented practices, technology, operational needs, and other requirements. Coordinate with other staff performing program development and/or perform program development work as required. Conduct observations of programs and/or deliver pilots of new or updated programs, and provide documented feedback to the development process.

Keep accurate and timely training records, including, but not limited to, records of attendance, new hire student progress and performance, and coordination with support departments and client department(s). Perform other administrative duties as required.

Provide expertise on technical, operations, and/or work practices to client department(s) as appropriate. Identify performance problems (with equipment, material, and/or personnel, as appropriate) and implement solutions. Provide additional support to client department(s) as required.



Knowledge of:

General training, development techniques and practices.

Microsoft Office Suite and/or comparable PC applications


Ability to:

Deliver training in a classroom and field setting.

Achieve appropriate qualification as a trainer.

Model and communicate safe practices in all aspects of work.

Proactively identify and correct unsafe conditions and work practices.

Manage day-to-day activities of trainees.

Build a foundation of communication and partnership.

Change priorities while meeting deadlines.

Keep current with business trends, rules/regulations, and the training implications.



Focus on/practice of safety.

Strong leadership skills with the ability to motivate and foster teamwork.

Strong planning, organizational, analytical and communication (verbal, written, presentation) skills.

Excellent presentation, oral, and written communication skills.

Ability to work with minimal supervision.

Appropriate focus on internal and external customers.


Must have:

Ability to work various shifts and locations to support operations 24 hours/7days a week.


Performance Consultant:

Support senior management in developing and aligning strategies with business and serving as inside consultant for line management.


 Change Agent:

Recognize organizational culture and what is effective and ineffective. 

Identify and implement solutions that support organizational effectiveness.

Enhance management development.


Training Competencies:

Design, develop, implement, facilitate, evaluate, and measure training and development activities.

Analyze performance problems and implement solutions.

Deliver effective and efficient training processes and services tailored to unique business needs.

Apply information technology to rapidly deliver high-quality training products and services.



Associate’s Degree in a related field. Demonstrated equivalent experience, education and/or technical credentials to include two (2) additional years of related experience may be considered in lieu of degree.

Minimum of three (3) years of related experience. Experience may include relevant training and qualification periods, as well as education in addition to or beyond the above requirement. 

Demonstrated experience in a relevant area of instruction.



Experience in developing and delivering training.

Supervisory experience.

Bachelor’s Degree in a related discipline



As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $95,534.00 or if you hold a position designated as a policy maker.



Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.


Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.

We offer a competitive salary and a comprehensive benefits package.


To Apply Online, Please Visit: Click on Metro-North Railroad, Select “Agree,” then Search by Job Title.


MTA Metro-North Railroad is an Equal Opportunity Employer




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