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Vice President of Human Resources - Susquehanna Cluster

Carrington & Carrington Ltd.

Williamsport, Pennsylvania
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Full Time
  • Administrative
  • Consultant
  • Employee Relations
  • Organizational Development
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Job Details


Vice President, Human Resources – Susquehanna Cluster


Senior Vice President & Chief Human Resources Officer, Vice President, Human Resources, Health Services Division, and indirectly to the President and CEO, UPMC Susquehanna



Director, HR and Seven (7) Professionals


Williamsport, PA


A $16 billion world-renowned health care provider and insurer, Pittsburgh-based UPMC is inventing new models of patient-centered, cost-effective, accountable care. UPMC provides more than $900 million a year in benefits to its communities, including more care to the region’s most vulnerable citizens than any other health care institution. The largest nongovernmental employer in Pennsylvania, UPMC integrates 80,000 employees, more than 30 hospitals, 600 doctors’ offices and outpatient sites, and a 3.2 million-member Insurance Services Division, the second largest medical insurer in western Pennsylvania.


UPMC Susquehanna is a seven--hospital integrated health system in northern Pennsylvania. These seven hospitals are: Divine Providence Hospital, Muncy Valley Hospital, Soldiers + Sailors Memorial Hospital, Williamsport Regional Medical Center, Sunbury Community, Lock Haven, & Cole Memorial. Its mission is to provide and shape tomorrow’s healthcare through clinical and technological innovation and education. UPMC Susquehanna hospitals have around 342 licensed acute beds, 31 licensed psychiatric beds and 258 skilled nursing beds. Emergency departments see over 79,000 patients a year and outpatient services treat over 505,000 patients a year. UPMC Susquehanna's service area includes: Lycoming, Tioga, Bradford, Clinton, Montour, Northumberland, Sullivan, Union, Centre, Columbia, Snyder, Potter, and Southern Northumberland Counties.


The Vice President of Human Resources – Hospital Cluster will come from a background in the healthcare human resources industry.The VP Human Resources will provide strategic Human Resources leadership and functional guidance to a designated customer base. The VP Human Resources is responsible for partnering and consulting with customers to execute talent strategies that enable achievement of goals and objectives.



  • Has a solid understanding of the organization's Mission, Vision and Values and can help translate those into service partner activity which leads to results.

  • Demonstrates effective interpersonal relationships with all service partners, including physicians and volunteers. Places a higher priority on team goals than individual goals and personal success/recognition. Uses data to support opinions, and values shared decision making processes.

  • Takes a positive approach to change and continuously implements quality improvement processes. Effective in helping service partners deal with change in a positive way to achieve desired results.

  • Keenly aware of emerging trends and places the organization to take advantage of opportunities. Identifies long and short-term goals that support the organization's strategic plan.

  • Possesses sufficient job skills and knowledge to perform the job in a competent manner. Can demonstrate skills and knowledge in day-to-day situations. Produces an amount of work that meets or exceeds job expectations.

  • Designs/utilizes the right tools to capture customer satisfaction and evaluate concerns. Creates and promotes a work team environment where focus is routinely placed on achieving the highest level of patient/customer satisfaction. Hardwires evidence-based best practices to enhance the customer/patient experience. Understands customer centric service metrics and implements plan to achieve highest levels of patient/customer experience.

  • States clear expectations and specific timelines/deadlines when assigning and committing to project work. Adheres to ethical, legal and regulatory standards.

  • Participates in and welcomes self-assessment opportunities. Participates in SH offered education activities and is fully engaged while in attendance.

  • Energizes staff, motivating them to be successful in their jobs. Maintains adequate staffing levels to provide department services.

  • Consult with customer senior leadership to assess business needs and understand business strategy and goals; collaborate on growth strategies and cost challenges.

  • Provide thoughtful leadership and serves as a trusted advisor to senior leaders i to enhance organizational design and effectiveness, culture and talent capabilities; coach and counsel senior leadership.

  • Develop effective leaders within the organization, focusing on leadership needs and key themes identified as part of the business strategy and organizational and talent review processes.

  • Strategically guide customer base through complex employee relations matters for both non-union and union staff; partner with Corporate Employee Relations as needed.

  • Develop and execute union avoidance strategies.

  • Analyze human resource indicators, such as turnover, time to fill, etc., to identify problem areas; make recommendations to address deficiencies and to better support the business; report outcomes to customer senior leadership.

  • Align human resources programs and processes with business strategy and goals across customer base; implement change management plans on an ongoing basis to meet the changing needs of the business.

  • Lead a broad and diverse team of professionals to execute human resources programs and processes; serve as a liaison between customer base and HR Shared Services to deliver high quality human resources services.

  • Uncover opportunities for HR process and strategic improvements. Represent customer base when providing feedback on the quality and effectiveness of HR Shared Services, including compensation, benefits and talent management programs including talent acquisition, performance management, on- boarding, learning & development, career pathing and succession planning.

  • Lead the planning and implementation of communication strategies which deliver accurate, consistent and timely information to the customer base and to the HR Shared Services.

  • Provide input on HR and Corporate policies and processes and drive change as needed.

  • Drive and champion cultural improvement initiatives within customer base; lead employee engagement initiatives.

  • Consult with customer base and ensure compliance on regulatory issues related to the human resources function; audit HR processes and procedures as appropriate.

  • Champion, advocate and promote the principles, values and behaviors of a world class HR organization. Manage the human resources budget



  • Bachelor's degree in Human Resources, Business, Management or a closely related field required. Master's degree preferred.
  • [PHR, SPHR, SHRM-CP, SHRM-SCP, or the UPMC HCI HRBP] certification, required
  • Eight years human resources experience or equivalent business experience required. Five years of management experience required.


Eight years human resources experience or equivalent business experience required. Five years of management experience required.

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