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VP Human Resource Technology & Operations

Baylor Scott & White Health

Temple, Texas
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Full Time
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  • Organizational Development
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Job Details

The Vice President Human Resources Operations and Technology provides operational and technology system excellence for the System’s Human Resources enterprise. Leads a team of shared services/operations directors providing highly reliable and extraordinary end-user experience for enterprise-wide HR processes and technology. Maps out the HR shared service/operations strategy; collaborating with COE and HRBP leaders on key projects/initiatives; and executing on the best strategy.

The essential functions of the Vie President Human Resources Operations and Technology include the following:

  • Creates and manages the HR shared services/operations and technology strategic plan in collaboration with senior HR Leadership. This plan of action continues the transition of HR service delivery from a decentralized model into a centralized and standardized model, including support of current/future HR enterprise and divisional/regional business initiatives.
  • Ensures the HR service center/operations team executes on its strategic projects and serve as the single point of accountability for decision-making and escalations. Demonstrates strong collaboration and partnership with peer HR executives for COEs and HRBPs to ensure service levels are met and/or are exceeded and all operations metrics are trending in the right direction.
  • Achieves superior customer relationship with end users by providing monthly and quarterly metrics; conducting regular face to face satisfaction assessment meetings with customer to periodically review operations; and solicit feedback via surveys on the effectiveness of the HR service center and operations team.
  • Works closely with the operational executives in Information Technology and Finance/Payroll to ensure HR service center and technology deliverables. Formulates strategic investments in technology to automate manual activities, perform system upgrades, manage ongoing vendor relationships and use strategic insourcing or outsourcing to complement internal technology or gaps in knowledge and expertise.
  • As a financial steward, coordinates with Finance to ensure achievement of synergies by driving the appropriate prioritization of HR business transition and technology needs across the enterprise while simultaneously determining needs vs. wants, budget considerations, and timetable requirements. Identifies inefficiencies, cost reductions or system improvements. Develops and executes mitigation plans.
  • Serves as the HR services/operations and technology thought leader to positively influence key internal stakeholders, HR system vision, architecture, and strategies. Leads the research and evaluation of innovative solutions and technologies to enhance operational effectiveness while reducing costs. Recommends the appropriate enhancements to the HR platform and/or applications.
  • Ensures appropriate resources (service center, technology and personnel, including vendors) are in place to support business objectives based on operational requirements and service level agreements.
  • Ensures HR Technology end users (e.g. HRBPs, HR Admins, Recruiters, Managers, etc.) are appropriately trained on the service center/technology and are provided updates on system enhancements to increase their effectiveness and ability to use the systems.
  • Provides strong leadership for implementations and upgrades including launch and change management processes. Identifies and communicates system risks to key senior stakeholders. Ensures proper documentation of processes related to shared services/operations systems and technology.
  • Builds service center/operations team member capabilities through inspirational leadership, rigorous objective setting, clear roles and responsibilities, frequent feedback, and cultivation of an environment of service excellent, innovation, and accountability.
  • Ensures HR related information is accurate and in compliance with management guidelines and applicable regulatory agencies.
  • Oversees management of all relevant agency and vendor relationships including vendor selection, renewals, etc.
  • Oversees Employee Health function, ensuring compliance with regulations and guidelines.

The ideal Vice President Human Resources Operations & Technology will perform duties as required in a competent, professional and courteous manner.


  • Benefits – Our competitive benefits package includes*:
    • Immediate eligibility for health and welfare benefits
    • 401(k) savings plan with dollar-for-dollar match up to 5%
    • Tuition Reimbursement
    • PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.


Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!



  • Master’s degree required
  • Minimum of 10 years of related work experience required 


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